.page-header-tabs[data-v-e99970ba]{margin:0 0 16px;overflow:hidden;border:1px solid var(--border);border-radius:12px;background:linear-gradient(180deg,#fff,#fbfdff);box-shadow:0 1px 3px #0f172a0a,0 8px 22px #2563eb09}.page-header-tabs__heading[data-v-e99970ba]{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:72px;padding:15px 24px 13px;border-bottom:1px solid var(--border-subtle);background:linear-gradient(135deg,#fff,#f8fbff)}.page-header-tabs__copy[data-v-e99970ba]{display:flex;min-width:0;align-items:center;gap:16px}.page-header-tabs__icon[data-v-e99970ba]{display:inline-flex;flex:0 0 44px;align-items:center;justify-content:center;width:44px;height:44px;border-radius:12px;background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff;box-shadow:0 6px 16px #2563eb38}.page-header-tabs__title[data-v-e99970ba]{display:flex;align-items:center;gap:10px}.page-header-tabs__title h2[data-v-e99970ba]{margin:0;color:#0f172a;font-size:20px;font-weight:700;letter-spacing:-.3px}.page-header-tabs__badge[data-v-e99970ba]{padding:3px 9px;border-radius:6px;background:#eff6ff;color:#2563eb;font-size:11px;font-weight:600;letter-spacing:.02em;line-height:1.4}.page-header-tabs__description[data-v-e99970ba]{margin:5px 0 0;color:#64748b;font-size:13px;line-height:1.5}.employee-query-help[data-v-e99970ba]{min-height:36px;padding:0 15px;border:1px solid var(--border);border-radius:8px;background:#fff;color:#475569;font-size:13px;font-weight:500;transition:all .18s ease}.employee-query-help[data-v-e99970ba]:hover{background:#f8fafc;border-color:#cbd5e1;color:#1e293b}.page-header-tabs__nav[data-v-e99970ba]{display:flex;align-items:center;gap:6px;min-height:58px;padding:8px 20px 8px 84px;border-top:1px solid rgba(226,232,240,.72);background:#f7f9fc}.page-header-tabs__nav a[data-v-e99970ba]{display:inline-flex;min-height:40px;align-items:center;gap:7px;padding:0 14px;border:1px solid transparent;border-radius:8px;color:#61718a;font-size:13px;font-weight:550;text-decoration:none;transition:color .16s ease,border-color .16s ease,background-color .16s ease,box-shadow .16s ease}.page-header-tabs__nav a[data-v-e99970ba]:hover{color:#245ea9;background:#edf4ff;border-color:#dce9fb}.page-header-tabs__nav a[data-v-e99970ba]:focus-visible{outline:2px solid rgba(37,99,235,.45);outline-offset:2px}.page-header-tabs__nav a.active[data-v-e99970ba]{color:#1f61c9;background:#fff;border-color:#d8e5f5;box-shadow:0 2px 6px #2563eb14;font-weight:650}.page-header-tabs__nav a.active svg[data-v-e99970ba]{color:#2f7cf0}@media(max-width:620px){.page-header-tabs__heading[data-v-e99970ba]{min-height:68px;align-items:flex-start;padding:14px 16px}.page-header-tabs__title[data-v-e99970ba]{flex-wrap:wrap;gap:6px 8px}.page-header-tabs__icon[data-v-e99970ba]{flex-basis:38px;width:38px;height:38px}.page-header-tabs__nav[data-v-e99970ba]{gap:5px;min-height:56px;overflow-x:auto;padding:8px 16px}.page-header-tabs__nav a[data-v-e99970ba]{min-height:40px;padding:0 12px;font-size:13px}.page-header-tabs__nav a[data-v-e99970ba]{flex:0 0 auto}}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;min-width:320px}button{font:inherit;cursor:pointer}.skip-link{position:fixed;top:12px;left:12px;z-index:100;transform:translateY(-150%);padding:10px 14px;border-radius:8px;background:var(--color-text-strong);color:#fff;font-size:13px;text-decoration:none;box-shadow:var(--shadow-md);transition:transform .2s ease}.skip-link:focus{transform:translateY(0)}.shell{min-height:100vh;display:flex}.shell-account{position:fixed;top:0;right:0;bottom:0;left:0;width:100%;height:100dvh;min-height:0;overflow:hidden}.shell-account .main{height:100%;min-height:0;overflow:hidden}.auth-gate{position:fixed;top:0;right:0;bottom:0;left:0;z-index:30;display:grid;place-items:center;padding:18px;background:#0f172a99;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.auth-panel{width:min(420px,100%);display:grid;gap:12px;padding:28px;background:#fff;border-radius:14px;box-shadow:0 20px 25px -5px #0000001a}.auth-panel h2{margin:0;color:#0f172a;font-weight:700}.auth-panel label{display:grid;gap:6px;color:#64748b;font-size:13px}.auth-panel input{width:100%;border:1px solid var(--border);border-radius:8px;padding:10px 12px;font:inherit}.auth-submit{justify-self:start;cursor:pointer}.login-error{margin:0;color:#ef4444;font-size:13px}.action-message{margin:12px 0 0;color:#10b981;font-size:13px}.logout-btn{margin-left:auto;border:0;background:transparent;color:#94a3b8;font-size:12px;cursor:pointer}.sidebar{width:236px;flex:0 0 236px;position:sticky;top:0;height:100dvh;background:#fff;color:var(--foreground);padding:20px 12px 14px;display:flex;flex-direction:column;border-right:1px solid var(--border)}.brand{display:flex;gap:12px;align-items:center;padding:0 8px 24px}.brand-mark{width:38px;height:38px;display:grid;place-items:center;background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff;font-weight:700;border-radius:10px;box-shadow:0 4px 12px #2563eb47}.brand strong,.brand small{display:block}.brand strong{color:#0f172a;font-weight:700;letter-spacing:-.2px}.brand small{color:#94a3b8;font-size:11px;margin-top:2px}nav{display:grid;gap:3px;overflow-x:hidden;overflow-y:auto;padding:2px 0 8px}.nav-group{display:grid;gap:2px}.nav-group--nested{padding-bottom:4px}.nav-group--nested.is-collapsed{padding-bottom:0}.nav-group-items{display:grid;gap:2px}.nav-group-title{width:100%;display:flex;align-items:center;gap:9px;min-height:34px;margin:0;padding:7px 10px;color:#64748b;background:transparent;border:0;border-radius:8px;text-align:left;font-size:13px;font-weight:600;letter-spacing:0;cursor:pointer;transition:all .18s ease}.nav-group-title svg{color:#94a3b8;stroke-width:2.1}.nav-group-title:hover{color:#1e293b;background:#f1f5f9}.nav-group-title-active{color:#2563eb;background:#eff6ff}.nav-group-title-active svg{color:#3b82f6!important}.nav-group-chevron{margin-left:auto;transition:transform .18s ease}.nav-group.is-collapsed .nav-group-chevron{transform:rotate(-90deg)}.nav-item{position:relative;width:100%;min-height:35px;border:0;background:transparent;color:#475569;display:flex;align-items:center;gap:10px;padding:8px 12px;border-radius:8px;text-align:left;font-size:13.5px;font-weight:500;cursor:pointer;transition:all .18s ease}.nav-group--nested .nav-item{margin-left:0;width:100%;padding-left:32px;font-size:13px}.nav-item--root{min-height:38px;gap:10px;padding:8px 12px;color:#475569;background:transparent;border:0;font-weight:500;font-size:14px}.nav-item--root svg{color:#3b82f6}.nav-item:hover{color:#1e293b;background:#f1f5f9}.nav-item.active{color:#2563eb;background:#eff6ff;box-shadow:inset 0 0 0 1px #3b82f614;font-weight:650}.nav-item.active:before{position:absolute;top:6px;bottom:6px;left:0;width:3px;border-radius:0 3px 3px 0;background:#3b82f6;content:""}.sidebar-footer{margin-top:auto;color:#94a3b8;font-size:12px;display:flex;gap:8px;align-items:center;padding:14px 8px 2px;border-top:1px solid var(--border)}.dot{width:8px;height:8px;background:#10b981;border-radius:50%;display:inline-block}.dot.offline{background:#f59e0b}.main{flex:1;min-width:0}.topbar{height:68px;position:sticky;top:0;z-index:20;background:#ffffffd9;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;padding:0 clamp(20px,3vw,40px)}.topbar--employee-query{position:relative;justify-content:center}.topbar--employee-query>div{text-align:center}.topbar--employee-query .eyebrow{display:none}.topbar--employee-query h1{font-size:17px}.topbar--employee-query .icon-btn{position:absolute;right:clamp(20px,3vw,40px)}.eyebrow{margin:0 0 3px;color:var(--color-text-secondary);font-size:11.5px;font-weight:500;letter-spacing:.3px}h1,h2,h3,p{margin-top:0}h1{margin-bottom:0;font-size:20px;font-weight:700;letter-spacing:-.3px;color:#0f172a}.icon-btn{width:34px;height:34px;display:grid;place-items:center;border:1px solid var(--border);background:#fff;color:#64748b;border-radius:8px;transition:all .2s cubic-bezier(.4,0,.2,1)}.icon-btn:hover{border-color:#cbd5e1;color:var(--color-primary);background:var(--color-primary-soft);transform:translateY(-1px)}.content{max-width:none;width:100%;margin:0;padding:24px clamp(20px,3vw,40px) 40px}.module-tabs{display:flex;align-items:center;gap:4px;min-height:42px;margin:-10px 0 12px;padding:4px;border-bottom:1px solid var(--color-border-soft)}.module-tabs .n-button{min-height:32px;padding:0 12px;border-radius:7px}.module-tabs--page{margin:-8px 0 14px;padding:0 0 8px}.module-tabs--page .n-button{color:var(--color-text-secondary)}.module-tabs--page .n-button--primary{color:var(--color-primary)!important;background:var(--color-primary-soft)!important;font-weight:650}.content>.module-tabs--page{min-height:42px;margin:0 0 14px;padding:4px 28px;border-top:1px solid #e8eef7;border-bottom:1px solid #e3eaf4;background:#fff;box-shadow:0 2px 8px #233d6009}.content>.module-tabs--page .n-button{min-height:30px;padding:0 14px;border-radius:7px}.employee-query-content>.module-tabs{min-height:42px;margin:0;padding:4px 28px;border-top:1px solid #e8eef7;border-bottom:1px solid #e3eaf4;background:#fff;box-shadow:0 2px 8px #233d6009}.employee-query-content>.module-tabs .n-button{min-height:30px;color:var(--color-text-secondary)}.employee-query-content>.module-tabs .n-button--primary{color:var(--color-primary);background:var(--color-primary-soft)}.employee-query-content{display:flex;max-width:none;height:100%;min-height:0;flex-direction:column;overflow:hidden;padding:0}.employee-query-toolbar{display:flex;min-height:42px;align-items:center;justify-content:space-between;padding:0 28px;border-bottom:1px solid #e7eef8;background:#f7faff;color:#7b899e;font-size:12px}.employee-query-content>.employee-query-toolbar{min-height:38px}.employee-query-breadcrumb{display:flex;align-items:center;gap:7px;min-width:0}.employee-query-breadcrumb b{color:#a9b5c5;font-weight:400}.employee-query-breadcrumb strong{color:#2878f0;font-weight:500}.employee-query-help{display:inline-flex;align-items:center;gap:6px;border:0;background:transparent;color:#2878f0;font-size:12px}.employee-query-help:hover{color:#1769e8}.customer-query-content .employee-query-help{min-height:30px;padding:0 11px;border-color:#d8e3ef;border-radius:7px;background:#ffffffb8;color:#4b78ae;box-shadow:none}.customer-query-content .employee-query-help:hover{border-color:#a9c7e8;background:#fff}.customer-query-content .employee-query-help{min-height:30px;padding:0 10px;border-color:#dce5f0;border-radius:7px;background:#fff;color:#5a7699;font-size:12px}.customer-query-content{background:#fff}.customer-query-content .employee-query-help{min-height:38px;padding:0 14px;border-color:#dfe5ec;border-radius:10px;color:#29364b;font-size:13px;box-shadow:0 1px 3px #1f304614}.employee-query-content .employee-query-workspace,.customer-query-content .customer-query-workspace{border:1px solid #e2e8f0;border-radius:0;box-shadow:none;background:#f8fafc}.employee-query-content>.employee-query-workspace{grid-template-columns:288px 320px minmax(0,1fr)!important}.customer-query-content>.customer-query-workspace{grid-template-columns:292px 344px minmax(0,1fr)!important}@media(max-width:1280px){.customer-query-content>.customer-query-workspace{grid-template-columns:262px 316px minmax(0,1fr)!important}}@media(max-width:1080px){.customer-query-content>.customer-query-workspace{grid-template-columns:236px 296px minmax(0,1fr)!important}}@media(max-width:960px){.customer-query-content>.customer-query-workspace{grid-template-columns:232px minmax(280px,1fr)!important}}@media(max-width:680px){.customer-query-content>.customer-query-workspace{display:flex!important;flex-direction:column!important}}.employee-query-content>.employee-query-workspace,.customer-query-content>.customer-query-workspace{border:0!important;border-radius:0!important;background:#f4f7fb!important;box-shadow:none!important}.employee-query-content .employee-directory-panel,.employee-query-content .employee-session-panel,.customer-query-content .customer-directory-panel,.customer-query-content .customer-session-panel{background:#fff!important;border-color:#e9eef6!important}.employee-query-content .employee-message-panel,.customer-query-content .customer-message-panel{background:#f4f7fb!important}.employee-query-content>.module-tabs .n-button{position:relative;min-height:32px;padding:0 14px;border-radius:7px;color:var(--color-text-secondary)}.employee-query-content>.module-tabs .n-button--primary{color:var(--color-primary);background:transparent;font-weight:650}.employee-query-content>.module-tabs .n-button--primary:after{position:absolute;right:12px;bottom:-5px;left:12px;height:2px;border-radius:2px;background:var(--color-primary);content:""}.employee-query-content>.module-tabs .n-button:not(.n-button--primary):hover{color:var(--color-primary);background:#f5f8fd}.employee-query-content>.employee-query-workspace,.employee-query-content>.customer-query-workspace{width:100%;min-height:0;flex:1 1 auto;margin:0}@media(min-width:761px){html:has(.employee-query-content),body:has(.employee-query-content){height:100dvh;overflow:hidden!important}body:has(.employee-query-content) #app{height:100dvh;overflow:hidden}.shell:has(.employee-query-content){height:100dvh;min-height:0;overflow:hidden}.shell:has(.employee-query-content) .main{height:100%;min-height:0;overflow:hidden}}.members-content,.access-content{max-width:none;padding-top:24px}.shell-account .members-content{height:100%;padding-bottom:0;overflow:hidden}.welcome{position:relative;overflow:hidden;display:flex;justify-content:space-between;gap:28px;background:linear-gradient(135deg,#fff,#f4f8ff);border:1px solid #dfe9f8;padding:30px;border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.welcome:after{content:"";position:absolute;width:220px;height:220px;right:-90px;top:-110px;border-radius:50%;background:radial-gradient(circle,#ea580c29,#ea580c00 68%);pointer-events:none}.welcome h2{max-width:670px;font-size:clamp(22px,3vw,31px);line-height:1.28;margin-bottom:10px}.muted{color:#77839a;line-height:1.7}.welcome-state{min-width:146px;border-left:1px solid #e8edf4;padding-left:24px;display:flex;flex-direction:column;justify-content:center;color:#77839a;font-size:13px}.state-number{color:#172033;font-size:38px;font-weight:700;line-height:1;margin-bottom:8px}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-top:16px}.metric-grid article,.panel{background:#fff;border:1px solid #e8edf4;border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.metric-grid article{padding:20px;transition:transform .2s ease,box-shadow .2s ease}.metric-grid article:hover{transform:translateY(-2px);box-shadow:var(--shadow-md)}.metric-grid span,.metric-grid small{color:#77839a;font-size:13px;display:block}.metric-grid strong{display:block;font-size:30px;margin:11px 0 4px}.metric-grid small{font-size:12px}.panel-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:16px}.panel{padding:20px}.data-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:16px}.section-heading{display:flex;align-items:end;justify-content:space-between;margin-bottom:18px}.section-heading h2{margin:0;font-size:25px}.text-btn,.refresh-btn{border:0;background:transparent;color:#27845b;font-size:13px}.refresh-btn{border:1px solid #dfe6ef;border-radius:6px;padding:8px 12px;background:#fff}.sync-status-page .section-heading{align-items:flex-start}.sync-refresh{display:inline-flex;align-items:center;gap:10px}.sync-refresh .n-button{display:inline-flex;align-items:center;gap:6px}.sync-status-page .section-heading h2{margin-bottom:6px}.sync-status-page .section-heading .muted{margin:0;font-size:13px}.sync-status-overview{display:grid;grid-template-columns:1.15fr 1fr 1fr;gap:14px}.sync-status-state,.sync-status-time{min-height:108px;display:flex;align-items:center;gap:13px}.sync-status-state{border-color:#b9e5cb;background:#f5fcf7}.sync-status-state.failed{border-color:#f0c8c1;background:#fff8f6}.sync-status-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:50%;color:#2f9a6b;background:#e5f7eb}.sync-status-state.failed .sync-status-icon{color:#c45454;background:#ffe9e4}.sync-status-state small,.sync-status-state strong,.sync-status-state span,.sync-status-time small,.sync-status-time strong,.sync-status-time span{display:block}.sync-status-state small,.sync-status-time small{color:#8290a4;font-size:12px}.sync-status-state strong{margin:4px 0;color:#20744f;font-size:17px}.sync-status-state.failed strong{color:#b04a43}.sync-status-state span,.sync-status-time span{color:#8994a7;font-size:12px}.sync-status-time>svg{flex:0 0 auto;color:#367de8}.sync-status-time strong{margin:5px 0;color:#29364b;font-size:14px}.sync-status-metrics{margin-top:14px}.sync-metric-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;margin-top:18px}.sync-metric-grid div{padding:13px;border:1px solid #edf1f6;border-radius:7px;background:#fafbfd}.sync-metric-grid span{color:#8290a4;font-size:12px}.sync-metric-grid strong{display:block;margin-top:8px;color:#172033;font-size:22px}.sync-status-error{color:#b04a43}.sync-status-error-panel{margin-top:14px;border-color:#f0c8c1;background:#fffaf9}.sync-status-error-panel p{margin:14px 0 6px;color:#8f4039;line-height:1.6;word-break:break-word}.sync-status-error-panel small{color:#a67b76}.sync-status-ok{display:flex;align-items:center;gap:8px;margin-top:14px;color:#287b55}@media(max-width:960px){.sync-status-overview{grid-template-columns:1fr 1fr}.sync-status-state{grid-column:1 / -1}.sync-metric-grid{grid-template-columns:repeat(3,1fr)}}@media(max-width:760px){.sync-status-overview{grid-template-columns:1fr}.sync-status-state{grid-column:auto}.sync-metric-grid{grid-template-columns:repeat(2,1fr)}}.table-panel{min-height:250px}.rows{display:grid}.data-row{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:13px 0;border-bottom:1px solid #edf0f5;color:#657187;font-size:12px}.data-row:last-child{border-bottom:0}.data-row strong,.data-row small{display:block}.data-row strong{color:#29364b;font-size:13px;margin-bottom:4px}.data-row small{color:#8a95a8;max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.row-actions{display:flex;align-items:center;justify-content:flex-end;gap:7px;flex-wrap:wrap}.row-actions button{border:1px solid #dfe6ef;background:#fff;color:#44516a;border-radius:5px;padding:5px 8px;font-size:11px}.row-actions button:hover{border-color:#36b37e;color:#20744f}.row-actions button:disabled{cursor:wait;opacity:.55}.conversation-row{border-bottom:1px solid #edf0f5}.conversation-row:last-child{border-bottom:0}.conversation-row .data-row{border-bottom:0}.conversation-list-item{display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;width:100%;gap:12px;padding:16px 20px;border:0;border-bottom:1px solid #edf0f5;background:#fff;color:#657187;text-align:left;cursor:pointer}.conversation-list-item:hover{background:#fbfcfe}.conversation-avatar{display:inline-flex;align-items:center;justify-content:center;width:38px;height:38px;border-radius:50%;background:#e8f4ee;color:#27845b;font-size:15px;font-weight:700}.conversation-group-avatar{background:#eef1f6;color:#667085}.conversation-list-main,.conversation-list-meta{min-width:0}.conversation-list-main strong,.conversation-list-main small,.conversation-list-meta strong,.conversation-list-meta small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-list-main strong{margin-bottom:5px;color:#29364b;font-size:14px}.conversation-list-main small,.conversation-list-meta small{color:#8a95a8;font-size:11px}.conversation-list-meta{text-align:right}.conversation-list-meta strong{margin-bottom:5px;color:#59667b;font-size:11px;font-weight:500}.conversation-row-actions{display:flex;justify-content:flex-end;gap:7px;padding:0 20px 12px}.conversation-row-actions button{border:1px solid #dfe6ef;border-radius:5px;background:#fff;color:#44516a;padding:5px 8px;font-size:11px}.conversation-row-actions button:hover{border-color:#36b37e;color:#20744f}.conversation-row-actions button:disabled{cursor:wait;opacity:.55}.conversation-search-toolbar{display:flex;align-items:center;flex-wrap:wrap;gap:8px;margin:0 0 12px}.conversation-search-toolbar input{flex:1 1 180px;min-width:180px;border:1px solid #dfe6ef;border-radius:6px;background:#fff;padding:9px 10px;color:#29364b;font:inherit}.conversation-search-toolbar input[type=datetime-local]{flex:0 1 190px;min-width:170px}.conversation-search-toolbar .muted{margin-left:4px;font-size:12px}.conversation-workspace{display:grid;grid-template-columns:minmax(260px,340px) minmax(0,1fr);gap:14px;min-height:560px}.conversation-sidebar,.conversation-content{min-width:0;padding:0;overflow:hidden}.conversation-sidebar-head{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid #e8edf4;color:#29364b;font-size:13px}.conversation-sidebar-head span{color:#8a95a8;font-size:11px}.conversation-sidebar .conversation-list{max-height:680px;overflow:auto}.conversation-sidebar .conversation-list-item{grid-template-columns:38px minmax(0,1fr) auto;padding:14px 16px}.conversation-sidebar .conversation-avatar{width:34px;height:34px;font-size:13px}.conversation-sidebar .conversation-list-item.active{background:#eef8f2;box-shadow:inset 3px 0 #27845b}.conversation-content{min-height:560px;background:#f7f9fc}.conversation-content .conversation-display{position:relative;display:grid;grid-template-rows:54px minmax(0,1fr);height:560px;min-height:560px;margin:0;border:0;background:transparent}.conversation-content .conversation-display-head{height:auto;padding:0 20px;background:#fff}.conversation-display-head-actions{display:flex;align-items:center;gap:8px}.conversation-content .conversation-display-head .participant-trigger{display:inline-flex;align-items:center;justify-content:center;gap:5px;width:auto;height:25px;padding:0 9px;border:1px solid #d9e3ef;border-radius:4px;background:#fff;color:#48617b;font-size:11px}.attachment-count{min-width:15px;padding:1px 4px;border-radius:999px;background:#eaf3ff;color:#2878f0;font-size:10px;line-height:14px;text-align:center}.attachment-modal{width:min(420px,calc(100% - 28px));height:min(520px,calc(100% - 16px))}.attachment-list{min-height:0;flex:1;overflow:auto;padding:8px 10px}.attachment-row{display:flex;align-items:center;gap:10px;min-height:58px;padding:9px 8px;border-bottom:1px solid #eef2f6}.attachment-row:last-child{border-bottom:0}.attachment-icon{display:inline-flex;flex:0 0 32px;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;background:#edf4ff;color:#3579ca}.attachment-copy{display:flex;min-width:0;flex:1;flex-direction:column;gap:4px}.attachment-copy strong{overflow:hidden;color:#35445b;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.attachment-copy small{overflow:hidden;color:#8b97a8;font-size:10px;text-overflow:ellipsis;white-space:nowrap}.attachment-empty{display:grid;flex:1;min-height:180px;align-content:center;justify-items:center;gap:8px;padding:24px;color:#8b97a8;font-size:12px;text-align:center}.attachment-empty strong{color:#536178;font-size:13px}.attachment-error{color:#c05656}.handover-page{display:flex;min-height:0;height:100%;flex-direction:column;gap:14px}.handover-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:20px 22px}.handover-toolbar h3{margin:4px 0 5px;color:var(--color-text-strong);font-size:20px}.handover-toolbar p{margin:0;color:var(--color-text-secondary);font-size:12px}.handover-layout{display:grid;min-height:0;flex:1;grid-template-columns:minmax(320px,.8fr) minmax(0,1.2fr);gap:14px}.handover-create,.handover-list{min-height:0;overflow:hidden;padding:20px}.handover-form{display:grid;gap:13px;margin-top:18px}.handover-form label{display:grid;gap:6px;color:var(--color-text-secondary);font-size:12px}.handover-form .handover-wide{grid-column:1 / -1}.handover-form .n-button{justify-self:start}.handover-rows{min-height:0;margin-top:14px;overflow:auto}.handover-row{display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:14px;padding:14px 0;border-bottom:1px solid var(--color-border-soft)}.handover-row-main{display:flex;min-width:0;flex-direction:column;gap:5px}.handover-row-main strong{overflow:hidden;color:var(--color-text);font-size:13px;text-overflow:ellipsis;white-space:nowrap}.handover-row-main small{overflow:hidden;color:var(--color-text-muted);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.handover-status{padding:4px 8px;border-radius:999px;font-size:11px;white-space:nowrap}.handover-status-1{background:#fff5df;color:#9a6a21}.handover-status-2{background:#edf5ff;color:#2878c9}.handover-status-3{background:#eaf7ef;color:#287c57}.handover-status-4{background:#fff0ed;color:#a64035}.handover-actions{display:flex;gap:4px}.handover-message{margin:0}@media(max-width:960px){.handover-layout{grid-template-columns:1fr}.handover-create{min-height:auto}}.participant-trigger{height:25px;padding:0 9px;border:1px solid #d9e3ef;border-radius:4px;background:#fff;color:#48617b;font-size:11px}.participant-trigger:hover{border-color:#4c95d9;color:#1d6db2;background:#f4f9ff}.participant-modal-backdrop{position:absolute;top:54px;right:0;bottom:0;left:0;z-index:30;background:transparent}.participant-modal{position:absolute;top:8px;right:14px;display:flex;width:min(360px,calc(100% - 28px));max-height:calc(100% - 16px);flex-direction:column;overflow:hidden;border:1px solid #d7e2ef;border-radius:8px;background:#fff;box-shadow:0 10px 26px #1b293e2e}.participant-modal header{display:flex;align-items:center;justify-content:space-between;height:54px;padding:0 16px;border-bottom:1px solid #e7edf4;background:#fff}.participant-modal-title{display:flex;align-items:center;gap:10px}.participant-modal-title-icon{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:50%;background:#eaf3ff;color:#2f7fd4}.participant-modal-title>span:last-child{display:flex;flex-direction:column;gap:2px}.participant-modal header strong{color:#26364d;font-size:14px;line-height:18px}.participant-modal header small{color:#8b97a8;font-size:11px;line-height:15px}.participant-modal header button{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border:0;border-radius:4px;background:transparent;color:#64748b}.participant-modal header button:hover{background:#eef4fa;color:#334155}.participant-open-data-container{min-height:0;flex:1;overflow:hidden}.participant-open-data-container>iframe{display:block;width:100%!important;height:100%!important}.participant-modal-row{display:flex;align-items:center;gap:12px;min-height:62px;padding:9px 10px;border-radius:6px}.participant-modal-row:hover{background:#f4f8fd}.participant-modal-avatar{display:inline-flex;flex:0 0 38px;align-items:center;justify-content:center;width:38px;height:38px;overflow:hidden;border-radius:50%;background:#e6eef9;color:#3d71a8;font-size:14px;font-weight:600}.participant-modal-avatar .wecom-member-avatar{width:38px;height:38px;font-size:14px}.participant-modal-copy{display:flex;min-width:0;flex:1;flex-direction:column;gap:4px}.participant-modal-row strong{display:block;overflow:hidden;color:#35445b;font-size:13px;line-height:18px;text-overflow:ellipsis;white-space:nowrap}.participant-modal-row strong .wecom-member-name{max-width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.participant-modal-row small{width:fit-content;padding:2px 6px;border-radius:3px;background:#edf3fb;color:#6e829e;font-size:10px;line-height:15px}.conversation-empty-state{display:grid;justify-items:center;align-content:center;min-height:560px;gap:10px;color:#8a95a8}.conversation-empty-state strong{color:#59667b;font-size:14px}.conversation-empty-state span{font-size:12px}.conversation-display{height:420px;margin:0 0 14px;border:1px solid #dfe6ef;background:#fff}.conversation-display-head{height:42px;padding:0 12px;border-bottom:1px solid #e8edf4;display:flex;align-items:center;justify-content:space-between}.display-status{margin:0;padding:14px;color:#77839a;font-size:13px}.open-data-container{min-width:0;min-height:0;height:auto;overflow:hidden}.open-data-container>iframe{display:block;width:100%!important;height:100%!important}.rules-page{display:flex;flex-direction:column;min-height:100dvh;padding:0;overflow:hidden}.rules-page .rules-message{margin:0;border-radius:0}.rule-toolbar{display:flex;align-items:center;gap:8px}.rule-toolbar .n-button{display:inline-flex;align-items:center;gap:6px}.rule-modal.n-card{max-height:calc(100dvh - 32px);box-shadow:var(--shadow-pop)}.rule-modal>.n-card-header,.rule-modal>.n-card__footer{flex:0 0 auto}.rule-modal>.n-card__content{min-height:0;overflow-y:auto;overscroll-behavior:contain}.rule-modal-templates{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:14px;padding:10px 12px;border:1px dashed #d9e3f0;border-radius:8px;background:#fafcff}.rule-modal-templates>span{color:#7d899d;font-size:12px}.rule-modal-templates .n-button{border:1px solid #dfe6ef;border-radius:5px;background:#fff;color:#526079;font-size:12px}.rule-modal-templates .n-button:hover{border-color:#36b37e;color:#20744f}.rule-modal-row{display:grid;grid-template-columns:1fr 130px 130px;gap:14px}.rule-modal-footer{display:flex;justify-content:flex-end;gap:10px}.rule-list-panel{flex:1 1 auto;display:flex;flex-direction:column;min-height:0;padding:0;border:0;border-radius:0;box-shadow:none;overflow:hidden}.rule-list-panel>.panel-title{flex:0 0 auto;padding:16px 20px;border-bottom:1px solid #edf1f6}.rule-list-panel>.panel-title .n-button{display:inline-flex;align-items:center;gap:6px}.rule-list-rows{flex:1 1 auto;min-height:0;overflow:auto}.rule-list-head,.rule-list-row{display:grid;grid-template-columns:minmax(260px,1fr) 110px 90px 150px;gap:14px;align-items:center;padding:0 20px}.rule-list-head{min-height:42px;color:#8290a4;background:#fafbfd;font-size:12px}.rule-list-row{min-height:62px;border-top:1px solid #f0f3f7;color:#526178;font-size:12.5px}.rule-list-row:hover{background:#f8fbff}.rule-list-row .rule-name{min-width:0}.rule-list-row .rule-name strong{display:block;overflow:hidden;color:#29364b;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.rule-list-row .rule-name small{display:block;margin-top:4px;overflow:hidden;color:#96a1b2;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.rule-list-row .row-actions{display:inline-flex;align-items:center;justify-content:flex-end;gap:8px}.rule-list-row .head-actions,.rule-list-head .head-actions{text-align:right}.rules-empty{display:grid;flex:1 1 auto;min-height:200px;place-items:center;align-content:center;gap:8px;color:#96a1b2;font-size:13px;text-align:center}.rules-empty svg{color:#b3bfce}.rules-empty strong{color:#59667b;font-size:14px}.rules-empty span{font-size:12px}@media(max-width:900px){.rule-modal-row{grid-template-columns:1fr;row-gap:0}.rule-list-head{display:none}.rule-list-row{grid-template-columns:1fr auto}.rule-list-row>:nth-child(2){display:none}}.conversation-search-band{padding-bottom:0}.conversation-search-band+.content{padding-top:14px}.conversation-pagination{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:10px;color:#6d7b91;font-size:12px}.conversation-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.5fr);gap:14px;padding:14px}.conversation-detail-section{min-width:0;border:1px solid #e8edf4;border-radius:6px;background:#fbfcfe}.conversation-detail-title{display:flex;align-items:center;justify-content:space-between;padding:11px 13px;border-bottom:1px solid #e8edf4;color:#29364b;font-size:12px}.conversation-detail-title span{color:#8a95a8;font-size:11px}.conversation-participant-list,.conversation-message-list{max-height:240px;overflow:auto}.conversation-participant,.conversation-message{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 13px;border-bottom:1px solid #edf0f5;color:#657187;font-size:11px}.conversation-participant:last-child,.conversation-message:last-child{border-bottom:0}.conversation-participant strong,.conversation-participant small,.conversation-message strong,.conversation-message small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-participant strong,.conversation-message strong{margin-bottom:4px;color:#29364b;font-size:12px}.conversation-participant small,.conversation-message small{max-width:250px;color:#8a95a8}.conversation-participant>span{flex:none;color:#27845b}.conversation-message>span{flex:none;color:#8a95a8}.departed-note{margin:6px 0 0;font-size:12px}.customer-filter{display:grid;grid-template-columns:minmax(260px,1fr) 170px auto;gap:12px;align-items:end;margin-bottom:14px}.customer-filter label{display:grid;gap:6px;color:#59667b;font-size:12px}.customer-filter input,.customer-filter select{width:100%;border:1px solid #dfe6ef;border-radius:6px;background:#fff;padding:9px 10px;color:#29364b;font:inherit}.customer-list{min-height:280px}.customer-management-page{display:grid;width:100%;max-width:none;gap:14px}.customer-page-toolbar{display:flex;align-items:end;justify-content:space-between;gap:20px}.customer-page-toolbar h3{margin:0;font-size:22px;color:#172033}.customer-page-caption{margin:6px 0 0;color:#8a95a8;font-size:12px}.customer-sync-button,.customer-primary-button,.customer-plain-button{display:inline-flex;align-items:center;justify-content:center;gap:7px;border-radius:6px;padding:9px 13px;font-size:12px}.customer-sync-button{border:1px solid #cfe2fb;background:#f4f8ff;color:#246dce}.customer-sync-button:hover{border-color:#8ebcf2;background:#eaf3ff}.customer-sync-button:disabled,.customer-primary-button:disabled,.customer-plain-button:disabled{cursor:wait;opacity:.55}.customer-query-panel{padding:17px 20px 19px}.customer-query-grid{display:grid;grid-template-columns:minmax(160px,1fr) minmax(160px,1fr) 170px 170px auto;gap:12px;align-items:end}.customer-query-grid label{display:grid;gap:6px;color:#59667b;font-size:12px}.customer-query-grid input,.customer-query-grid select{width:100%;min-width:0;border:1px solid #dfe6ef;border-radius:6px;background:#fff;color:#29364b;padding:9px 10px;font:inherit}.customer-query-grid input:focus,.customer-query-grid select:focus{outline:0;border-color:#7aabe9;box-shadow:0 0 0 3px #eaf3ff}.customer-query-actions{display:flex;align-items:center;gap:8px}.customer-primary-button{border:1px solid #2d78e8;background:#2d78e8;color:#fff}.customer-primary-button:hover{background:#1d67df}.customer-plain-button{border:1px solid #dfe6ef;background:#fff;color:#526079}.customer-plain-button:hover{color:#1d67df;border-color:#b9d2f4}.customer-relation-panel{padding:0;overflow:hidden}.customer-list-heading{min-height:72px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 20px;border-bottom:1px solid #e8edf4}.customer-list-heading h3{margin:0 0 3px;color:#172033;font-size:16px}.customer-list-heading .muted{font-size:12px}.customer-loading-label{color:#6d7b91;font-size:12px}.customer-relation-table-wrap{overflow-x:auto}.customer-relation-table{width:100%;min-width:780px;border-collapse:collapse;text-align:left}.customer-relation-table th{padding:11px 20px;background:#fafbfd;color:#8994a7;font-size:11px;font-weight:600;white-space:nowrap}.customer-relation-table td{padding:14px 20px;border-top:1px solid #edf0f5;color:#59667b;font-size:12px;vertical-align:middle}.customer-relation-table tbody tr:hover{background:#fbfdff}.customer-relation-table td strong,.customer-relation-table td small{display:block}.customer-relation-table td strong{margin-bottom:4px;color:#29364b;font-size:13px;font-weight:600}.customer-relation-table td small{max-width:220px;overflow:hidden;color:#8a95a8;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.relation-status,.follow-status{display:inline-flex;align-items:center;gap:6px;white-space:nowrap}.relation-status i{width:6px;height:6px;border-radius:50%;background:#a3afbf}.relation-status--active{color:#227653}.relation-status--active i{background:#36b37e}.relation-status--inactive{color:#9b6b2c}.relation-status--inactive i{background:#e1a637}.follow-status{border:1px solid #dbe8f8;border-radius:999px;padding:4px 8px;background:#f5f9ff;color:#4a78b3;font-size:11px}.table-time{color:#6d7b91!important;white-space:nowrap}.customer-empty-state{min-height:280px;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;padding:32px 20px;color:#77839a;text-align:center}.customer-empty-state strong{color:#59667b;font-size:13px}.customer-empty-state span{max-width:430px;font-size:12px;line-height:1.6}.customer-empty-icon{width:44px;height:44px;display:grid;place-items:center;margin-bottom:4px;border:1px solid #dce9fb;border-radius:50%;background:#f3f8ff;color:#4b88de}.customer-pagination{display:flex;align-items:center;justify-content:space-between;gap:16px;min-height:60px;padding:0 20px;border-top:1px solid #e8edf4}.customer-pagination .muted{font-size:12px}.customer-pagination-controls{display:flex;align-items:center;gap:8px;color:#6d7b91;font-size:12px}.customer-pagination-controls select,.customer-pagination-controls button{border:1px solid #dfe6ef;border-radius:5px;background:#fff;color:#526079;padding:6px 8px;font:inherit}.customer-pagination-controls button:not(:disabled):hover{border-color:#9fc1ec;color:#1d67df}.customer-pagination-controls button:disabled{cursor:not-allowed;opacity:.45}.account-management.customer-management-page{width:100%;max-width:none;margin:0}.customer-account-panel{width:100%;max-width:none;margin:0;box-sizing:border-box}.customer-account-filter{grid-template-columns:minmax(220px,1.35fr) minmax(220px,1.35fr) minmax(150px,.8fr) minmax(150px,.8fr) auto}.customer-account-actions{display:flex;align-items:center;gap:8px}.customer-reset-btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:42px;border:1px solid #d7e0eb;border-radius:8px;padding:0 14px;background:#fff;color:#526178;font-size:13px;font-weight:600;cursor:pointer;white-space:nowrap}.customer-reset-btn:hover{border-color:#2b8662;color:#267b57;background:#f7fbf9}.customer-reset-btn:disabled{cursor:wait;opacity:.58}.customer-table-head,.customer-relation-row{display:grid;grid-template-columns:minmax(160px,1.35fr) minmax(150px,1fr) minmax(90px,.75fr) minmax(90px,.7fr) minmax(110px,.8fr) minmax(110px,.8fr);gap:12px}.customer-group-table-head,.customer-group-row{grid-template-columns:minmax(190px,1.5fr) minmax(150px,1fr) minmax(140px,.9fr) minmax(90px,.65fr) minmax(130px,.8fr)}.customer-table-head{padding:13px 24px 11px;border-bottom:1px solid #e8edf4;background:#fbfcfe;color:#8491a5;font-size:11px;font-weight:700;letter-spacing:.04em}.customer-rows{display:grid;max-height:calc(100vh - 430px);overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-color:#c3ccd9 transparent;scrollbar-width:thin}.customer-relation-row{align-items:center;min-height:82px;padding:17px 24px;border-bottom:1px solid #edf0f5;color:#59667b;font-size:12px;transition:background .15s,box-shadow .15s}.customer-relation-row:last-child{border-bottom:0}.customer-relation-row:hover{background:#fbfcfe;box-shadow:inset 3px 0 #2b8662}.customer-identity{display:flex;align-items:center;gap:11px;min-width:0}.customer-avatar{display:grid;width:38px;height:38px;flex:0 0 38px;place-items:center;border-radius:50%;background:#eaf7ef;color:#287c57;font-size:15px;font-weight:700}.customer-identity>div,.customer-member{min-width:0}.customer-identity strong,.customer-identity small,.customer-member strong,.customer-member small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-identity strong,.customer-member strong{margin-bottom:5px;color:#29364b;font-size:13px}.customer-identity small,.customer-member small{color:#8a95a8;font-size:11px}.customer-member-name{display:flex;align-items:center;gap:8px;min-width:0}.customer-member-name strong{min-width:0;margin:0}.customer-member-name .wecom-member-avatar{width:30px;height:30px;flex-basis:30px;font-size:14px}.customer-time{overflow:hidden;color:#6d7b91;font-size:11px;text-overflow:ellipsis;white-space:nowrap}@media(min-width:761px){.customer-rows{max-height:calc(100dvh - 430px)}}@media(max-width:960px){.customer-account-filter{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-account-actions{grid-column:1 / -1;justify-content:flex-start}.customer-table-head{display:none}.customer-relation-row{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 18px}.customer-relation-row>:nth-child(n+3){padding-top:4px}}@media(max-width:760px){.customer-account-filter{grid-template-columns:1fr}.customer-account-actions{grid-column:auto;align-items:stretch;flex-direction:column}.customer-account-actions>button{width:100%}.customer-relation-row{grid-template-columns:1fr;gap:12px;padding:16px 20px}.customer-relation-row>:nth-child(n+3){padding-top:0}.customer-rows{max-height:calc(100vh - 430px)}}@media(max-width:960px){.customer-query-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-query-actions{justify-content:flex-start}}@media(max-width:760px){.customer-page-toolbar{align-items:stretch;flex-direction:column;gap:14px}.customer-sync-button{width:100%}.customer-query-grid{grid-template-columns:1fr}.customer-query-actions{flex-direction:column;align-items:stretch}.customer-primary-button,.customer-plain-button{width:100%}.customer-list-heading{align-items:flex-start;flex-direction:column;gap:6px;padding:16px 20px}.customer-pagination{align-items:flex-start;flex-direction:column;justify-content:flex-start;padding:15px 20px}.customer-pagination-controls{flex-wrap:wrap}}.spinning{animation:customer-spin .8s linear infinite}@keyframes customer-spin{to{transform:rotate(360deg)}}.customer-row{display:grid;grid-template-columns:minmax(220px,1fr) minmax(180px,.8fr) minmax(170px,.7fr);gap:18px;padding:14px 0;border-bottom:1px solid #edf0f5}.customer-row:last-child{border-bottom:0}.customer-row strong,.customer-row small{display:block}.customer-row strong{color:#29364b;font-size:13px;margin-bottom:4px}.customer-row small{color:#8a95a8;font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-group-filter{display:grid;grid-template-columns:minmax(260px,480px) auto;align-items:end;gap:12px;margin-bottom:14px}.customer-group-filter label{display:grid;gap:6px;color:#59667b;font-size:12px}.customer-group-filter input{width:100%;border:1px solid #dfe6ef;border-radius:6px;background:#fff;padding:9px 10px;color:#29364b;font:inherit}.customer-group-row{display:grid;grid-template-columns:minmax(240px,1fr) minmax(190px,.8fr) minmax(170px,.6fr);gap:18px;padding:14px 0;border-bottom:1px solid #edf0f5}.customer-group-row:last-child{border-bottom:0}.customer-group-row strong,.customer-group-row small{display:block}.customer-group-row strong{color:#29364b;font-size:13px;margin-bottom:4px}.customer-group-row small{color:#8a95a8;font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.followup-row{display:grid;grid-template-columns:minmax(210px,1fr) minmax(150px,.65fr) minmax(310px,auto);gap:16px;align-items:center;padding:14px 0;border-bottom:1px solid #edf0f5}.followup-row:last-child{border-bottom:0}.followup-row strong,.followup-row small{display:block}.followup-row strong{color:#29364b;font-size:13px;margin-bottom:4px}.followup-row small{color:#8a95a8;font-size:11px}.followup-row select{border:1px solid #dfe6ef;border-radius:5px;background:#fff;color:#44516a;padding:5px 7px;font-size:11px}.sla-rule-editor{margin-bottom:14px}.sla-rule-form{display:grid;grid-template-columns:minmax(220px,1.4fr) minmax(140px,.7fr) minmax(150px,.8fr) minmax(150px,.8fr) auto;gap:12px;align-items:end;margin-top:15px}.sla-rule-form label,.sla-status-filter{display:grid;gap:6px;color:#59667b;font-size:12px}.sla-rule-form input,.sla-rule-form select,.sla-status-filter select{width:100%;border:1px solid #dfe6ef;border-radius:6px;background:#fff;padding:9px 10px;color:#29364b;font:inherit}.sla-rule-list{min-height:160px}.sla-event-list{margin-top:14px;min-height:280px}.quality-ranking{margin-top:14px;min-height:180px}.quality-counts{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:10px;color:#657187;font-size:12px}.quality-good{color:#3f785a}.quality-bad{color:#a64035}.sla-event-row{display:grid;grid-template-columns:minmax(230px,1fr) minmax(220px,.9fr) auto;gap:18px;padding:14px 0;border-bottom:1px solid #edf0f5}.sla-event-row:last-child{border-bottom:0}.sla-event-row strong,.sla-event-row small{display:block}.sla-event-row strong{color:#29364b;font-size:13px;margin-bottom:4px}.sla-event-row small{max-width:330px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#8a95a8;font-size:11px}.statistics-metrics{margin-top:0}.statistics-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:14px}.trend-list{display:grid;gap:12px;margin-top:18px}.trend-row{display:grid;grid-template-columns:78px minmax(80px,1fr) 42px 70px;align-items:center;gap:9px}.trend-row small{color:#8a95a8;font-size:11px;white-space:nowrap}.trend-row strong{color:#29364b;font-size:12px;text-align:right}.trend-bar{height:9px;overflow:hidden;border-radius:999px;background:#edf2f8}.trend-bar span{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#2777ed,#6ca7ff)}.risk-trend .trend-bar span{background:linear-gradient(90deg,#e99a31,#ee6f55)}.statistics-detail{margin-top:14px}.keyword-library-form{margin-bottom:14px}.keyword-library-fields{display:grid;grid-template-columns:minmax(150px,.7fr) minmax(180px,.9fr) 150px minmax(180px,1fr) auto;gap:12px;align-items:end;margin-top:15px}.keyword-library-fields label{display:grid;gap:6px;color:#59667b;font-size:12px}.keyword-library-fields input,.keyword-library-fields select{width:100%;border:1px solid #dfe6ef;border-radius:6px;background:#fff;padding:9px 10px;color:#29364b;font:inherit}.keyword-library-row{display:grid;grid-template-columns:minmax(250px,1fr) minmax(180px,.7fr) auto;gap:18px;padding:14px 0;border-bottom:1px solid #edf0f5}.keyword-library-row:last-child{border-bottom:0}.keyword-library-row strong,.keyword-library-row small{display:block}.keyword-library-row strong{color:#29364b;font-size:13px;margin-bottom:4px}.keyword-library-row small{color:#8a95a8;font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.filter-form{display:grid;gap:12px;align-items:end}.conversation-filter{grid-template-columns:repeat(4,minmax(140px,1fr))}.filter-form label{display:grid;gap:6px;color:#59667b;font-size:12px}.filter-form input{width:100%;min-width:0;border:1px solid #dfe6ef;border-radius:6px;background:#fff;padding:9px 10px;color:#29364b;font:inherit}.filter-message{grid-column:1 / -1;margin:0;color:#657187;font-size:12px}.access-layout{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(320px,.75fr);gap:14px}.role-management{max-width:1180px;margin:0 auto;display:grid;gap:14px}.role-list-panel{padding:0;overflow:hidden}.role-list-actions{display:inline-flex;align-items:center;gap:10px}.role-list-panel>.panel-title{padding:22px 28px 18px;border-bottom:1px solid #edf0f5}.role-list-panel>.action-message{margin-left:28px;margin-right:28px}.role-list-head,.role-list-row{display:grid;grid-template-columns:minmax(280px,1fr) minmax(150px,.7fr) 100px 100px 90px;gap:26px;align-items:center}.role-list-head{padding:15px 28px 12px;border-bottom:1px solid #edf0f5;color:#8a95a8;font-size:12px;font-weight:600;letter-spacing:.05em}.role-list-rows{display:grid;max-height:460px;overflow-y:auto;scrollbar-gutter:stable;scrollbar-color:#c3ccd9 transparent;scrollbar-width:thin}.role-list-row{min-height:82px;padding:18px 28px;border-bottom:1px solid #edf0f5;color:#59667b;font-size:13px;transition:background .15s}.role-list-row:hover{background:#fbfcfe}.role-list-row:last-of-type{border-bottom:0}.role-identity{min-width:0}.role-identity strong,.role-identity small,.role-stat strong,.role-stat small{display:block}.role-identity strong{margin-bottom:6px;color:#29364b;font-size:15px}.role-identity small{color:#8a95a8;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.role-type-badge{justify-self:start;border-radius:5px;padding:5px 10px;background:#f1f3f6;color:#69768a;font-size:12px;font-weight:600}.role-stat strong{color:#29364b;font-size:15px}.role-stat small{margin-top:4px;color:#8a95a8;font-size:11px}.role-row-actions{display:flex;align-items:center;justify-content:flex-start}.role-editor-modal{position:fixed;z-index:30;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:24px;background:#1522346b;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.role-editor-dialog{width:min(720px,100%);max-height:min(780px,calc(100vh - 48px));overflow:hidden;border:1px solid #e2e8f0;border-radius:12px;background:#fff;box-shadow:0 24px 80px #1a2b433d}.role-editor-header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;padding:26px 28px 22px;border-bottom:1px solid #edf0f5;background:linear-gradient(180deg,#f8fbff,#fff)}.role-editor-header h3{margin:5px 0 6px;color:#1f2e43;font-size:20px}.role-editor-header p{margin:0;color:#7c889a;font-size:12px}.role-editor-kicker{color:#2777ed;font-size:11px;font-weight:600;letter-spacing:.04em}.role-editor-body{max-height:min(560px,calc(100vh - 245px));overflow-y:auto;padding:24px 28px 10px}.role-editor-field{display:grid;gap:8px;max-width:520px;color:#36455b;font-size:12px;font-weight:600}.role-editor-field input{width:100%;border:1px solid #d9e2ee;border-radius:7px;background:#fff;padding:11px 12px;color:#29364b;font:inherit;font-weight:400;outline:none;transition:border-color .15s,box-shadow .15s}.role-editor-field input:focus{border-color:#5b9bf4;box-shadow:0 0 0 3px #2777ed1f}.role-editor-heading{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-top:25px;color:#36455b;font-size:13px}.role-editor-heading>div:first-child{display:flex;align-items:baseline;gap:10px}.role-editor-heading small{color:#8a95a8;font-size:11px;font-weight:400}.permission-actions{display:inline-flex;gap:3px}.permission-list{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-top:12px}.permission-list label{min-height:54px;padding:10px 12px;border:1px solid #e2e8f0;border-radius:8px;background:#fff;transition:border-color .15s,background .15s,box-shadow .15s}.permission-list label:hover{border-color:#b9d2f7;background:#f8fbff}.permission-list label.selected{border-color:#75adf5;background:#f2f7ff;box-shadow:inset 3px 0 #2777ed}.permission-list label span{min-width:0}.permission-list label strong,.permission-list label small{display:block}.permission-list label strong{color:#34445a;font-size:12px;font-weight:600}.permission-list label small{margin-top:4px;color:#8a95a8;font-size:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.role-editor-footer{display:flex;justify-content:flex-end;gap:10px;padding:16px 28px 20px;border-top:1px solid #edf0f5;background:#fff}.access-user-row{display:grid;grid-template-columns:140px 1fr auto;gap:14px;align-items:center;padding:14px 0;border-bottom:1px solid #edf0f5}.access-user-row strong,.access-user-row small{display:block}.access-user-row small{margin-top:4px;color:#8a95a8;font-size:11px}.role-checks{display:flex;flex-wrap:wrap;gap:8px 13px}.role-checks label,.permission-list label{display:inline-flex;align-items:center;gap:6px;color:#44516a;font-size:12px}.role-tabs{display:flex;flex-wrap:wrap;gap:7px;margin:16px 0}.role-tabs button{border:1px solid #dfe6ef;border-radius:6px;background:#fff;color:#44516a;padding:7px 9px}.role-tabs button.active{border-color:#36b37e;color:#20744f;background:#f3faf6}.role-tabs small{margin-left:5px;color:#8a95a8}.permission-list{display:grid;grid-template-columns:1fr 1fr;gap:10px}.permission-list label span,.permission-list label small{display:block}.permission-list label small{color:#8a95a8;margin-top:2px}.permission-list>button,.permission-list>p{grid-column:1 / -1;justify-self:start;margin-top:8px}.role-create-form{display:grid;gap:12px}.role-create-form>label{display:grid;gap:6px;color:#44516a;font-size:12px}.role-create-form input[type=text],.role-create-form input:not([type]){width:100%;border:1px solid #dfe6ef;border-radius:6px;padding:9px 10px;color:#29364b;font:inherit}.role-create-heading{display:flex;align-items:center;justify-content:space-between;color:#44516a;font-size:13px}.role-create-heading small{color:#8a95a8;font-size:11px}.role-create-actions{display:flex;align-items:center;gap:10px}.entitlement-layout{display:grid;gap:14px}.sync-description{margin:6px 0 0;font-size:12px}.account-management{max-width:1180px;margin:0 auto}.account-list-panel{padding:0;overflow:hidden}@media(min-width:761px){html:has(.members-content),body:has(.members-content){height:100dvh;overflow:hidden!important}body:has(.members-content) #app{height:100dvh;overflow:hidden}.shell:has(.members-content){height:100%;min-height:0;overflow:hidden}.shell:has(.members-content) .main{height:100%;min-height:0;overflow:hidden}.members-content{height:100%;padding-bottom:0;overflow:hidden}.account-management,.account-list-panel{height:auto}.account-list-panel{display:flex;flex-direction:column}}.account-list-header{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:22px 24px 18px;border-bottom:1px solid #edf0f5}.account-list-title{display:flex;align-items:center;gap:9px}.account-list-title h3{margin:0;color:#29364b;font-size:17px}.account-list-subtitle{margin:5px 0 0;color:#8a95a8;font-size:12px}.account-count{min-width:26px;padding:3px 8px;border-radius:999px;background:#edf4ff;color:#2878f0;font-size:12px;font-weight:600;text-align:center}.account-filter{display:grid;grid-template-columns:minmax(180px,1fr) minmax(180px,1fr) auto auto;align-items:end;gap:14px;margin:0;padding:20px 24px 22px;background:#fff;border-bottom:1px solid #e8edf4}.account-search-field{display:grid;min-width:0;gap:7px;color:#526178;font-size:12px;font-weight:600}.account-search-input{display:flex;align-items:center;gap:9px;height:42px;padding:0;border:0;border-radius:8px;background:transparent;color:#27364d;transition:border-color .15s,box-shadow .15s,background .15s}.account-search-input .n-select{flex:1;min-width:0}.account-search-input .n-base-selection{border:1px solid #d7e0eb!important;border-radius:8px;box-shadow:none!important;background:#f8fafc!important}.account-search-input:focus-within .n-base-selection{border-color:#2b8662!important;background:#fff!important;box-shadow:0 0 0 3px #2b86621f!important}.account-search-input select{width:100%;height:100%;border:0;outline:0;background:transparent;color:#29364b;font:inherit;cursor:pointer}.account-search-input input{width:100%;border:0;outline:0;background:transparent;color:#29364b;font:inherit}.account-search-input input::placeholder{color:#a5b0c0}.account-query-btn,.account-sync-btn{display:inline-flex;align-items:center;justify-content:center;gap:7px;height:42px;border-radius:8px;padding:0 17px;font-size:13px;font-weight:600;cursor:pointer;white-space:nowrap}.account-query-btn{border:1px solid #267b57;background:#267b57;color:#fff;box-shadow:0 2px 4px #267b571f}.account-query-btn:hover{background:#1f6849}.account-sync-btn{border:1px solid #d7e0eb;background:#fff;color:#526178}.account-sync-btn:hover{border-color:#2b8662;color:#267b57;background:#f7fbf9}.account-query-btn:disabled,.account-sync-btn:disabled{cursor:wait;opacity:.58}.is-spinning{animation:account-spin .9s linear infinite}@keyframes account-spin{to{transform:rotate(360deg)}}.account-message{margin:14px 24px 0}.account-loading{min-height:220px;display:grid;place-items:center;color:#8a95a8;font-size:13px}.account-table-head,.account-user-row{display:grid;grid-template-columns:minmax(280px,1.35fr) minmax(180px,.85fr) minmax(180px,.8fr) minmax(120px,.45fr);gap:22px}.account-table-head{padding:13px 24px 11px;border-bottom:1px solid #e8edf4;background:#fbfcfe;color:#8491a5;font-size:11px;font-weight:700;letter-spacing:.04em}.account-rows{display:grid;max-height:calc(100vh - 338px);overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;scrollbar-color:#c3ccd9 transparent;scrollbar-width:thin}@media(min-width:761px){.account-rows{flex:0 1 auto;max-height:calc(100dvh - 338px)}}.account-user-row{align-items:center;min-height:82px;padding:17px 24px;border-bottom:1px solid #edf0f5;transition:background .15s,box-shadow .15s}.account-user-row:last-child{border-bottom:0}.account-user-row:hover{background:#fbfcfe;box-shadow:inset 3px 0 #2b8662}.account-identity{display:flex;align-items:center;gap:12px;min-width:0}.account-avatar{display:grid;width:44px;height:44px;flex:0 0 44px;place-items:center;border-radius:50%;font-size:16px;font-weight:700;text-transform:uppercase}.account-avatar-blue{background:#eaf1ff;color:#3572c7}.account-avatar-green{background:#e8f7ef;color:#287c57}.account-avatar-amber{background:#fff3d9;color:#a36d18}.account-avatar-rose{background:#ffebeb;color:#b35656}.account-avatar-violet{background:#f1ecff;color:#7256b3}.account-identity-copy{min-width:0}.account-identity-copy strong,.account-identity-copy small,.account-status-column small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.account-identity-copy strong{margin-bottom:6px;color:#29364b;font-size:15px}.account-last-login{min-width:0;overflow:hidden;color:#8a95a8;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.account-identity-copy small,.account-status-column small{color:#8a95a8;font-size:12px}.account-roles{display:flex;flex-wrap:wrap;align-items:center;gap:6px}.account-role{display:inline-flex;align-items:center;border:1px solid #d9e6fa;border-radius:6px;padding:5px 9px;background:#f1f6ff;color:#3671bf;font-size:12px;font-weight:600}.account-role-owner{background:#eaf1ff;color:#3572c7}.account-role-admin{background:#e8f7ef;color:#287c57}.account-role-auditor{background:#fff3d9;color:#94651c}.account-role-readonly,.account-role-member,.account-role-muted{background:#f1f3f6;color:#69768a}.account-status-column{display:flex;flex-direction:column;align-items:flex-start;gap:6px;min-width:0}.account-status-column .account-switch{margin-top:2px}.account-status{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:5px 10px;font-size:12px;font-weight:600}.account-status i{width:6px;height:6px;border-radius:50%}.account-status-normal{background:#e8f7ef;color:#287c57}.account-status-normal i{background:#36b37e}.account-status-disabled{background:#f1f3f6;color:#69768a}.account-status-disabled i{background:#8a95a8}.account-actions{display:flex;align-items:center;justify-content:flex-end;gap:14px;min-width:0}.account-edit-button{display:inline-flex;align-items:center;gap:5px;border:1px solid transparent;border-radius:6px;padding:6px 7px;background:transparent;color:#287c57;font-size:12px;font-weight:600;cursor:pointer}.account-edit-button:hover{border-color:#cce7da;background:#f3faf6;color:#216b4a}.account-edit-button:disabled{cursor:not-allowed;opacity:.45}.account-switch{display:inline-flex;align-items:center;gap:8px;color:#69768a;font-size:12px;-webkit-user-select:none;user-select:none}.account-pager{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 24px;border-top:1px solid #edf0f5;color:#8a95a8;font-size:11px}.account-page-buttons{display:flex;align-items:center;gap:5px}.account-page-current{min-width:42px;color:#526178;font-size:11px;text-align:center}.account-page-buttons button{display:grid;width:30px;height:30px;place-items:center;border:1px solid #dfe6ef;border-radius:6px;background:#fff;color:#69768a;font-size:12px;cursor:pointer}.account-page-buttons button:hover:not(:disabled){border-color:#36b37e;color:#20744f}.account-page-buttons button.active{border-color:#287c57;background:#287c57;color:#fff}.account-page-buttons button:disabled{cursor:not-allowed;opacity:.4}.account-empty{display:grid;justify-items:center;gap:7px;min-height:238px;padding:40px 20px;place-content:center;text-align:center}.account-empty-icon{display:grid;width:50px;height:50px;place-items:center;margin-bottom:4px;border-radius:50%;background:#f1f3f6;color:#8a95a8}.account-empty strong{color:#44516a;font-size:13px}.account-empty p{margin:0;color:#8a95a8;font-size:12px}.account-role-editor{position:fixed;z-index:30;top:0;right:0;bottom:0;left:0;display:grid;place-items:center;padding:24px;background:#1522346b;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.account-role-dialog{width:min(560px,100%);max-height:min(680px,calc(100vh - 48px));overflow:hidden;border:1px solid #e2e8f0;border-radius:10px;background:#fff;box-shadow:0 24px 80px #1a2b433d}.account-role-dialog-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:22px 24px 18px;border-bottom:1px solid #edf0f5}.account-role-dialog-header h2{margin:4px 0 6px;color:#1f2e43;font-size:20px}.account-role-dialog-header p:last-child{margin:0;color:#7c889a;font-size:12px}.account-role-dialog-body{display:grid;grid-template-columns:1fr 1fr;gap:12px;max-height:min(430px,calc(100vh - 220px));overflow-y:auto;padding:20px 24px 10px}.account-role-dialog .account-role-radio-group{display:flex!important;flex:1 1 100%;flex-wrap:wrap;column-gap:16px!important;row-gap:12px!important;width:100%}.account-role-dialog .account-role-radio-group>.account-role-option{margin:0!important}.account-role-option{display:inline-flex;align-items:center;gap:8px;min-height:52px;padding:9px 11px;border:1px solid #e2e8f0;border-radius:7px;background:#fff;cursor:pointer}.account-role-option.selected{border-color:#75adf5;background:#f2f7ff;box-shadow:inset 3px 0 #2777ed}.account-role-option span{min-width:0}.account-role-option strong,.account-role-option small{display:block}.account-role-option strong{color:#34445a;font-size:12px}.account-role-option small{margin-top:3px;color:#8a95a8;font-size:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.account-role-dialog-footer{display:flex;justify-content:flex-end;gap:10px;padding:14px 24px 18px;border-top:1px solid #edf0f5}@media(max-width:960px){.account-table-head{display:none}}.renewal-band{display:flex;align-items:center;gap:9px;flex-wrap:wrap;padding:13px 16px;border:1px solid #f0d7a6;border-radius:7px;background:#fffaf0;color:#76541c;font-size:12px}.renewal-item{padding:4px 8px;border-radius:5px;background:#fff}.renewal-expired,.renewal-urgent{color:#a64035;border:1px solid #efc7c1}.renewal-high{color:#9a5c20;border:1px solid #eed2ae}.edition-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.edition-card{min-height:150px;display:flex;flex-direction:column;justify-content:space-between}.edition-card h3{margin:6px 0 16px}.edition-card>strong{font-size:27px}.edition-card>strong small{color:#77839a;font-size:12px;font-weight:400}.edition-card p{margin:6px 0 0;color:#77839a;font-size:12px}.member-edition{text-align:right;color:#44516a;font-size:12px}.member-edition small{display:block;margin-top:4px;color:#8a95a8}.member-identity{display:flex;align-items:center;gap:10px;min-width:0}.member-identity strong,.member-identity small{display:block}.member-identity small{margin-top:3px;color:#8a95a8;font-size:11px}.risk-workflow-row{border-bottom:1px solid #edf0f5}.risk-overview-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:14px}.risk-overview-grid article{padding:17px 19px;border:1px solid #e8edf4;border-radius:8px;background:#fff}.risk-overview-grid span,.risk-overview-grid small{display:block;color:#77839a;font-size:12px}.risk-overview-grid strong{display:block;margin:7px 0 4px;color:#29364b;font-size:27px}.risk-workflow-row:last-child{border-bottom:0}.risk-workflow-row .data-row{border-bottom:0}.resolve-note{margin:-3px 0 12px;padding:9px 11px;background:#f5f8fb;color:#59667b;font-size:12px;line-height:1.6}.resolve-note strong{margin-right:8px;color:#29364b}.review-timeline{margin:0 0 14px 10px;padding:4px 0 4px 18px;border-left:1px solid #dfe6ef}.review-entry{position:relative;display:grid;grid-template-columns:1fr;padding:7px 0}.review-entry>span{position:absolute;left:-23px;top:12px;width:9px;height:9px;border-radius:50%;background:#36b37e;border:2px solid #fff;box-shadow:0 0 0 1px #b9d9c9}.review-entry strong,.review-entry small{display:block;font-size:12px}.review-entry small{margin-top:3px;color:#8a95a8;font-size:11px}.review-entry p{margin:5px 0 0;color:#59667b;font-size:12px}.operation-filter label{display:grid;gap:6px;color:#59667b;font-size:12px}.operation-filter input{width:100%;min-width:0;border:1px solid #dfe6ef;border-radius:6px;padding:9px 10px;font:inherit}.operation-filter{display:grid;grid-template-columns:minmax(260px,1fr) auto auto;align-items:end;gap:14px;margin-bottom:14px}.operation-filter .checkbox-label{display:inline-flex;align-items:center;flex-direction:row;padding-bottom:9px}.operation-filter .checkbox-label input{width:auto}.operation-tenants{margin-bottom:14px}.operation-row{display:grid;grid-template-columns:minmax(210px,1.4fr) minmax(160px,.8fr) 120px minmax(110px,.5fr);gap:14px;align-items:center;padding:13px 0;border-bottom:1px solid #edf0f5;color:#59667b;font-size:12px}.operation-row:last-child{border-bottom:0}.operation-row strong,.operation-row small{display:block}.operation-row small{margin-top:4px;color:#8a95a8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.renewal-badge{justify-self:start;padding:4px 8px;border-radius:5px;background:#edf5f0;color:#3f785a}.renewal-level-2,.renewal-level-3{background:#fff6df;color:#9a6a21}.renewal-level-4,.renewal-level-5{background:#fff0ed;color:#a64035}.risk-tag{border-radius:999px;padding:4px 9px;font-size:11px}.risk-1{color:#a64035;background:#fff0ed}.risk-2{color:#9a6a21;background:#fff6df}.risk-3{color:#3f785a;background:#eaf7ef}.empty-row{margin:24px 0 4px;text-align:center}.panel-title{display:flex;justify-content:space-between;align-items:center}.panel-title h3{margin:0;font-size:16px}.status-pill{color:#20744f;background:#e9f8f0;border-radius:999px;padding:4px 9px;font-size:12px}.connection-row{display:flex;align-items:center;gap:9px;border-top:1px solid #edf0f5;padding-top:16px;font-size:13px}.mono{margin-left:auto;color:#8a95a8;font-family:ui-monospace,monospace;font-size:11px}.quick-links{display:flex;flex-wrap:wrap;gap:9px;margin-top:18px}@media(max-width:760px){.account-list-header{align-items:flex-start;flex-direction:column}.account-list-panel .account-filter{align-items:stretch;flex-direction:column}.account-list-panel .account-filter label{min-width:0;width:100%}}.quick-links button{display:inline-flex;align-items:center;gap:7px;border:1px solid #dfe6ef;color:#44516a;background:#fff;border-radius:6px;padding:9px 11px}.quick-links button:hover{border-color:#36b37e;color:#20744f}.empty-view{min-height:calc(100vh - 92px);display:grid;place-content:center;justify-items:center;color:#77839a;text-align:center;padding:24px}.empty-view h2{color:#172033;margin:16px 0 8px}.panel,.metric-grid article,.risk-overview-grid article{border-color:var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.panel-title h3,.section-heading h2,.customer-page-toolbar h3,.account-list-title h3,.content{color:var(--color-text)}.topbar,.employee-query-toolbar{border-color:var(--color-border-soft)}.filter-form input,.customer-filter input,.customer-filter select,.customer-group-filter input,.operation-filter input,.keyword-library-fields input,.keyword-library-fields select,.sla-rule-form input,.sla-rule-form select,.sla-status-filter select,.conversation-search-toolbar input,.account-search-input,.role-editor-field input{border-color:var(--color-border);border-radius:var(--radius-md)}.filter-form input:focus,.customer-filter input:focus,.customer-filter select:focus,.customer-group-filter input:focus,.operation-filter input:focus,.keyword-library-fields input:focus,.keyword-library-fields select:focus,.sla-rule-form input:focus,.sla-rule-form select:focus,.conversation-search-toolbar input:focus,.role-editor-field input:focus{border-color:#8bb7f2;box-shadow:0 0 0 3px #2878f01c;outline:0}.customer-primary-button,.account-query-btn{border-color:var(--color-primary)!important;background:var(--color-primary)!important;color:#fff!important}.customer-primary-button:hover,.account-query-btn:hover{border-color:var(--color-primary-hover)!important;background:var(--color-primary-hover)!important}.customer-reset-btn:hover,.account-sync-btn:hover,.account-edit-button:hover{border-color:#a9c8f2!important;color:var(--color-primary)!important;background:var(--color-primary-soft)!important}.account-page-buttons button.active{border-color:var(--color-primary);background:var(--color-primary)}.account-page-buttons button:hover:not(:disabled),.quick-links button:hover,.row-actions button:hover,.conversation-row-actions button:hover{border-color:#a9c8f2;color:var(--color-primary)}.status-pill{color:#2570c7;background:var(--color-primary-soft)}.conversation-list-item:hover,.conversation-search-result:hover,.customer-relation-row:hover,.account-user-row:hover,.role-list-row:hover{background:#f8fbff}.conversation-search-page .panel{box-shadow:var(--shadow-sm)}.n-button,.n-input,.n-select,.n-date-picker{border-radius:var(--radius-md)}.employee-query-workspace,.customer-query-workspace,.conversation-export-workspace{border:1px solid var(--color-border)!important;border-radius:var(--radius-lg)!important;box-shadow:var(--shadow-sm)!important}.employee-directory-panel,.employee-session-panel,.employee-message-panel,.customer-directory-panel,.customer-session-panel,.customer-message-panel,.export-member-panel,.export-result-panel{background:var(--color-surface)!important}.employee-directory-panel,.employee-session-panel,.customer-directory-panel,.customer-session-panel,.export-member-panel{border-color:var(--color-border-soft)!important}.customer-relation-row:hover,.account-user-row:hover{box-shadow:inset 3px 0 0 var(--color-primary)!important}.role-editor-dialog,.account-role-dialog,.participant-modal{border-color:var(--color-border)!important;border-radius:var(--radius-lg)!important;box-shadow:var(--shadow-md)!important}@media(max-width:960px){.conversation-filter{grid-template-columns:repeat(2,minmax(0,1fr))}.customer-filter,.sla-rule-form,.keyword-library-fields{grid-template-columns:1fr 1fr}.statistics-grid,.access-layout,.audit-row,.operation-row,.customer-row,.customer-group-row,.followup-row,.sla-event-row,.keyword-library-row,.account-user-row,.role-list-row{grid-template-columns:1fr}}@media(max-width:760px){.sidebar{width:64px;flex-basis:64px;padding:18px 8px}.brand{padding:0 5px 24px}.brand>div,.nav-item span,.nav-group-title,.sidebar-footer{display:none}.nav-item{justify-content:center;padding:11px 8px}.welcome,.panel-grid,.data-grid{grid-template-columns:1fr;display:grid}.welcome-state{border-left:0;border-top:1px solid #e8edf4;padding:16px 0 0}.metric-grid{grid-template-columns:repeat(2,1fr)}.rule-form,.conversation-filter,.customer-filter,.customer-group-filter,.sla-rule-form,.keyword-library-fields,.edition-grid,.operation-filter{grid-template-columns:1fr}.rule-form label.wide,.rule-form .n-form-item.wide{grid-column:auto}.data-row{align-items:flex-start}.access-user-row,.permission-list{grid-template-columns:1fr}.member-entitlement-row{display:grid;grid-template-columns:1fr}.member-edition{text-align:left}.account-filter{align-items:stretch;flex-direction:column}.account-search-field{max-width:none}.account-query-btn,.account-sync-btn{width:100%}.account-table-head{display:none}.account-rows{max-height:calc(100vh - 360px)}.account-user-row{grid-template-columns:1fr;gap:12px;padding:16px 20px}.account-pager{align-items:flex-start;flex-direction:column;justify-content:flex-start;padding:15px 20px}.account-list-header{padding-left:20px;padding-right:20px}}@media(max-width:760px){.sidebar{width:220px;flex-basis:220px;padding:18px 10px 0}.brand{padding:0 8px 24px}.brand>div,.nav-item span,.nav-group-title,.sidebar-footer{display:flex}.brand>div{flex-direction:column}.nav-item{justify-content:flex-start;padding:9px 12px}.nav-group-title,.sidebar-footer{display:flex}}@media(max-width:760px){.conversation-pagination{align-items:flex-start;flex-direction:column}.conversation-detail-grid{grid-template-columns:1fr}}@media(max-width:960px){.conversation-workspace{grid-template-columns:1fr}.conversation-sidebar .conversation-list{max-height:300px}.conversation-content{min-height:520px}}@media(max-width:760px){.role-list-panel>.panel-title{align-items:flex-start;flex-direction:column}.role-list-head{display:none}.role-list-row{grid-template-columns:1fr auto;gap:8px 12px;padding:16px 20px}.role-type-badge{grid-column:1;justify-self:start}.role-stat{display:flex;align-items:baseline;gap:5px}.role-stat small{margin-top:0}.role-row-actions{grid-column:2;grid-row:1 / span 3;align-self:center}.role-list-rows{max-height:none}.pagination-bar{align-items:flex-start;flex-direction:column;padding:15px 20px}}html{background:var(--color-surface-muted)}body{color:var(--color-text);background:var(--color-surface-muted);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;line-height:1.5;-webkit-font-smoothing:antialiased}::selection{color:#fff;background:var(--color-primary)}:focus-visible{outline:3px solid rgba(40,120,240,.24);outline-offset:2px}button:focus:not(:focus-visible){outline:0}input,select,textarea{color:var(--color-text)}input::placeholder,textarea::placeholder{color:#a5b0c0}input:disabled,select:disabled,textarea:disabled,button:disabled{opacity:.58}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{border:2px solid transparent;border-radius:999px;background:#c8d3e2;background-clip:padding-box}::-webkit-scrollbar-thumb:hover{background:#aebed2;background-clip:padding-box}.panel,.welcome,.metric-grid article,.risk-overview-grid article{border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.panel{border-color:var(--color-border)}.panel-title h3,.section-heading h2,.customer-page-toolbar h3,.account-list-title h3{color:var(--color-text-strong)}.text-btn,.refresh-btn{color:var(--color-primary)}.text-btn:hover,.refresh-btn:hover{color:var(--color-primary-hover)}.refresh-btn,.row-actions button,.conversation-row-actions button,.quick-links button{border-color:var(--color-border);color:var(--color-text-secondary);border-radius:var(--radius-md);transition:border-color .15s ease,color .15s ease,background-color .15s ease}.refresh-btn:hover,.row-actions button:hover,.conversation-row-actions button:hover,.quick-links button:hover{border-color:#a9c8f2;color:var(--color-primary);background:var(--color-primary-soft)}.auth-submit,.customer-primary-button,.account-query-btn{color:#fff!important;background:var(--color-primary)!important;border-color:var(--color-primary)!important}.auth-submit:hover,.customer-primary-button:hover,.account-query-btn:hover{background:var(--color-primary-hover)!important;border-color:var(--color-primary-hover)!important}.auth-panel,.role-editor-dialog,.account-role-dialog,.participant-modal{box-shadow:var(--shadow-lg)}.login-error,.quality-bad,.export-failed{color:var(--color-danger)}.action-message,.quality-good,.export-success{color:var(--color-success)}.status-pill{color:var(--color-primary);background:var(--color-primary-soft)}.n-button,.n-input,.n-select,.n-date-picker,.n-base-selection,.n-input-wrapper{border-radius:var(--radius-md)}.n-button{font-weight:500}.n-button:not(.n-button--disabled):hover{filter:brightness(.98)}.n-card,.n-modal,.n-data-table,.n-dropdown-menu{border-radius:var(--radius-lg)}.employee-query-workspace,.customer-query-workspace,.conversation-export-workspace{border-color:var(--color-border)!important;border-radius:var(--radius-lg)!important;box-shadow:var(--shadow-sm)!important}.employee-query-toolbar,.customer-query-head,.session-toolbar,.export-filter-bar,.export-directory-toolbar{background:var(--color-surface-muted)!important;border-color:var(--color-border-soft)!important}.employee-session-item.active,.customer-list-item.active,.customer-session-item.active,.export-member-item.active{background:var(--color-primary-soft)!important}.employee-session-item.active:before,.customer-session-item.active:before{background:var(--color-primary)!important}.conversation-search-result:hover,.conversation-list-item:hover,.customer-relation-row:hover,.account-user-row:hover,.role-list-row:hover{background:#f8fbff}.conversation-sidebar .conversation-list-item.active{background:var(--color-primary-soft);box-shadow:inset 3px 0 0 var(--color-primary)}.conversation-search-detail{border-color:var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm)}.role-editor-dialog,.account-role-dialog,.participant-modal{border-color:var(--color-border)!important;border-radius:var(--radius-lg)!important}.role-editor-header,.account-role-dialog-header,.participant-modal header{border-color:var(--color-border-soft)!important;background:linear-gradient(180deg,#f8fbff,#fff)!important}.content{animation:page-enter .22s ease-out both}.panel,.n-card,.metric-grid article{transition:border-color .18s ease,box-shadow .18s ease}.panel:hover,.metric-grid article:hover{border-color:#d5e2f4;box-shadow:0 8px 24px #1e406e12}@keyframes page-enter{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.page-header-tabs,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading){margin-bottom:16px;border-color:var(--color-border);border-radius:var(--radius-lg);background:linear-gradient(135deg,#fff,#f8fbff);box-shadow:var(--shadow-sm)}:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading){min-height:72px;padding:16px 22px}:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading) h2,:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading) h3{color:var(--color-text-strong);font-size:21px;font-weight:700;letter-spacing:-.02em}:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading) p{color:var(--color-text-secondary);line-height:1.55}:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.panel,.table-panel,.role-list-panel,.handover-list,.handover-create,.customer-group-list,.customer-group-detail-panel,.file-management-page .panel,.voice-recording-page .panel){border-color:var(--color-border);border-radius:var(--radius-lg);background:var(--color-surface);box-shadow:var(--shadow-sm)}:where(.content:not(.employee-query-content):not(.conversation-ops-content)) :is(.filter-panel,.toolbar,.conversation-search-toolbar,.customer-page-toolbar,.account-filter,.export-records-filter,.service-quality-filter){border-color:var(--color-border-soft);border-radius:var(--radius-md);background:var(--color-surface-muted)}:where(.content:not(.employee-query-content):not(.conversation-ops-content)) :is(.pagination-bar,.file-pagination,.delivery-pagination,.conversation-pagination){min-height:52px;border-color:var(--color-border-soft);background:var(--color-surface)}:where(.content:not(.employee-query-content):not(.conversation-ops-content)) :is(.table-head,.list-head,.rule-list-head,.account-table-head){min-height:42px;border-color:var(--color-border-soft);background:#f8fafc;color:var(--color-text-secondary);font-size:11px;font-weight:700;letter-spacing:.04em}@media(max-width:760px){:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading){min-height:68px;padding:14px 16px}:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading) h2,:where(.content:not(.employee-query-content):not(.conversation-ops-content))>:is(.section-heading,.account-page-heading,.service-quality-toolbar,.ai-schedule-heading,.ai-usage-heading) h3{font-size:19px}}.role-tabs button.active{border-color:#9fc3f2;color:var(--color-primary);background:var(--color-primary-soft)}.account-page-buttons button.active{background:var(--color-primary);border-color:var(--color-primary)}.account-page-buttons button:hover:not(:disabled){border-color:#a9c8f2;color:var(--color-primary);background:var(--color-primary-soft)}.account-edit-button{color:var(--color-primary)}.account-edit-button:hover{border-color:#a9c8f2;color:var(--color-primary-hover);background:var(--color-primary-soft)}.quick-links button svg,.row-actions button svg,.conversation-row-actions button svg{color:currentColor}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;scroll-behavior:auto!important;transition-duration:.01ms!important}}.employee-trajectory-page{display:grid;gap:14px;min-height:0}.employee-trajectory-toolbar{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;padding:18px 20px}.employee-trajectory-filters{display:grid;grid-template-columns:minmax(210px,1.3fr) 150px minmax(280px,340px) auto;gap:12px;align-items:end;flex:1}.employee-trajectory-filters label{display:grid;gap:6px;color:var(--color-text-secondary);font-size:12px;font-weight:600}.employee-trajectory-filters .n-select,.employee-trajectory-filters .n-date-picker{width:100%;min-width:0}.trajectory-member-field{position:relative}.trajectory-member-trigger{display:flex;width:100%;height:38px;align-items:center;gap:7px;overflow:hidden;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text);padding:0 10px;font:inherit;font-size:12px;text-align:left;cursor:pointer}.trajectory-member-trigger:hover:not(:disabled),.trajectory-member-field:focus-within .trajectory-member-trigger{border-color:#8bb7f2;box-shadow:0 0 0 3px #2878f01c}.trajectory-member-trigger>span:not(.trajectory-member-chevron){overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trajectory-member-chevron{margin-left:auto;color:var(--color-text-muted);font-size:15px;line-height:1}.trajectory-member-picker{position:absolute;z-index:10;top:calc(100% + 6px);right:0;left:0;max-height:260px;overflow:auto;padding:5px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);box-shadow:var(--shadow-md)}.trajectory-member-picker button{display:flex;width:100%;align-items:center;gap:8px;min-height:40px;border:0;border-radius:6px;background:transparent;color:var(--color-text);padding:5px 7px;font:inherit;font-size:12px;text-align:left;cursor:pointer}.trajectory-member-picker button:hover,.trajectory-member-picker button.selected{background:var(--color-primary-soft);color:var(--color-primary)}.trajectory-member-picker button>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trajectory-picker-empty{display:block;padding:16px 8px;color:var(--color-text-muted);font-size:12px;text-align:center}.employee-trajectory-filters .n-select:focus-within,.employee-trajectory-filters .n-date-picker:focus-within{border-color:#8bb7f2;box-shadow:0 0 0 3px #2878f01c}.trajectory-reset{min-height:38px}.trajectory-reset:hover{border-color:#a9c8f2;color:var(--color-primary);background:var(--color-primary-soft)}.employee-trajectory-summary{display:flex;align-items:center;gap:6px;min-width:138px;color:var(--color-text-muted);font-size:11px;white-space:nowrap}.employee-trajectory-summary strong{color:var(--color-primary);font-size:20px}.employee-trajectory-summary i{width:1px;height:22px;margin:0 7px;background:var(--color-border)}.employee-trajectory-content{min-height:500px;padding:0;overflow:hidden}.employee-trajectory-header{display:flex;align-items:center;justify-content:space-between;min-height:76px;padding:16px 22px;border-bottom:1px solid var(--color-border-soft)}.employee-trajectory-header h3{margin:0;color:var(--color-text-strong);font-size:17px}.trajectory-loading{color:var(--color-text-muted);font-size:12px}.employee-trajectory-timeline{max-height:calc(100vh - 300px);overflow:auto;padding:22px 30px 36px}.trajectory-day{display:grid;grid-template-columns:120px minmax(0,1fr);gap:24px}.trajectory-date{display:grid;align-content:start;gap:4px;padding-top:3px;color:var(--color-text);font-size:13px;font-weight:650}.trajectory-date small{color:var(--color-text-muted);font-size:11px;font-weight:400}.trajectory-events{position:relative;padding-bottom:14px;border-left:1px solid #dbe6f3}.trajectory-event{position:relative;display:grid;grid-template-columns:52px 34px minmax(0,1fr) auto;align-items:center;gap:12px;min-height:62px;margin:0 0 8px -1px;padding:10px 14px 10px 0;border-radius:var(--radius-md);cursor:pointer;transition:background .15s ease,box-shadow .15s ease}.trajectory-event:hover{background:#f8fbff;box-shadow:inset 3px 0 #b8d4f8}.trajectory-event:focus-visible{outline:2px solid #8bb7f2;outline-offset:2px;background:#f5f9ff}.trajectory-event-dot{position:absolute;top:27px;left:-5px;width:9px;height:9px;border:2px solid #fff;border-radius:50%;background:var(--color-primary);box-shadow:0 0 0 1px #9fc1ec}.trajectory-event-time{color:var(--color-text-muted);font-size:11px;text-align:right}.trajectory-event-icon{display:grid;width:32px;height:32px;place-items:center;border-radius:50%;background:var(--color-primary-soft);color:var(--color-primary)}.trajectory-event-icon.group{background:#f1f4f8;color:#718198}.trajectory-event-copy{min-width:0}.trajectory-event-copy strong,.trajectory-event-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.trajectory-event-copy strong{color:var(--color-text);font-size:13px;font-weight:600}.trajectory-event-copy small{margin-top:4px;color:var(--color-text-muted);font-size:11px}.trajectory-event-member{display:flex;align-items:center;justify-content:flex-end}.trajectory-session-modal-backdrop{position:fixed;z-index:30;top:0;right:0;bottom:0;left:0;display:flex;align-items:center;justify-content:center;padding:24px;background:#0d1b2e73;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.trajectory-session-modal{display:flex;width:min(1080px,100%);height:min(760px,calc(100vh - 48px));flex-direction:column;overflow:hidden;border:1px solid #e6ecf5;border-radius:18px;background:#fff;box-shadow:0 32px 90px #091e4259}.trajectory-session-modal-head{display:flex;min-height:74px;align-items:center;justify-content:space-between;padding:16px 22px;border-bottom:1px solid #edf1f7;background:linear-gradient(180deg,#f5faff,#fff 90%)}.trajectory-session-modal-head h3{margin:2px 0 0;overflow:hidden;color:#16263e;font-size:17px;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.trajectory-session-modal-head small{display:inline-flex;margin-top:5px;color:#7c8aa0;font-size:11.5px}.trajectory-session-modal-close{display:grid;width:32px;height:32px;place-items:center;border:0;border-radius:9px;background:transparent;color:#8794a5;cursor:pointer}.trajectory-session-modal-close:hover{background:#eef2f8;color:#3e506b}.trajectory-session-modal-body{min-height:0;flex:1;overflow:hidden;background:#f4f7fb}.trajectory-session-modal-body .conversation-display{position:relative;display:flex;height:100%;min-height:0;margin:0;border:0;flex-direction:column;background:#f8fafc}.trajectory-session-modal-body .conversation-display-head,.trajectory-session-modal-body .display-status{flex:0 0 auto}.trajectory-session-modal-body .open-data-container{min-height:0;height:auto;flex:1 1 auto}.trajectory-session-modal-body .participant-modal-backdrop{top:60px;right:0;bottom:0;left:0}@media(max-width:680px){.trajectory-session-modal-backdrop{padding:10px}.trajectory-session-modal{height:calc(100vh - 20px);border-radius:14px}.trajectory-session-modal-head{padding:14px 16px}.trajectory-session-modal-body .conversation-display-head{min-height:106px;padding:10px 12px}.trajectory-session-modal-body .conversation-display-head-actions{flex-wrap:wrap;row-gap:6px}}.employee-trajectory-message{padding:10px 14px;border:1px solid var(--color-warning-soft);border-radius:var(--radius-md);background:var(--color-warning-soft);color:var(--color-warning);font-size:12px}.employee-trajectory-empty{display:grid;min-height:390px;place-content:center;justify-items:center;gap:8px;color:var(--color-text-muted);font-size:12px}.employee-trajectory-empty strong{color:var(--color-text-secondary);font-size:14px}.customer-group-management-page{display:grid;gap:14px;min-height:0}.customer-group-management-toolbar{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;padding:20px 22px}.customer-group-management-heading h3{margin:0;color:var(--color-text-strong);font-size:21px}.customer-group-management-heading p{margin:6px 0 0;color:var(--color-text-muted);font-size:12px}.customer-group-management-actions{display:flex;align-items:center;gap:8px}.customer-group-management-actions label{display:flex;width:220px;height:38px;align-items:center;gap:7px;border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);color:var(--color-text-muted);padding:0 10px}.customer-group-management-actions label:focus-within{border-color:#8bb7f2;box-shadow:0 0 0 3px #2878f01c}.customer-group-management-actions label .n-input{flex:1;min-width:0;border:0;background:transparent}.customer-group-management-actions>.n-select{width:140px}.customer-group-management-actions .customer-primary-button,.customer-group-management-actions .customer-plain-button{min-height:38px;padding:0 12px}.customer-group-management-workspace{display:grid;grid-template-columns:minmax(320px,.85fr) minmax(0,1.5fr);gap:14px;min-height:600px}.customer-group-list-panel,.customer-group-detail-panel{min-width:0;padding:0;overflow:hidden}.customer-group-list-head{display:flex;align-items:center;justify-content:space-between;min-height:58px;padding:0 18px;border-bottom:1px solid var(--color-border-soft);color:var(--color-text);font-size:14px}.customer-group-list-head span{color:var(--color-text-muted);font-size:11px}.customer-group-list{max-height:540px;overflow:auto;padding:8px}.customer-group-list-item{display:grid;grid-template-columns:38px minmax(0,1fr) auto;width:100%;align-items:center;gap:10px;min-height:68px;margin:2px 0;border:1px solid transparent;border-radius:var(--radius-md);background:transparent;color:var(--color-text);padding:10px;text-align:left;cursor:pointer}.customer-group-list-item:hover,.customer-group-list-item.selected{border-color:#c9dcfb;background:var(--color-primary-soft)}.customer-group-avatar{display:grid;width:36px;height:36px;place-items:center;border-radius:50%;background:#f1f4f8;color:#718198}.customer-group-list-copy{min-width:0}.customer-group-list-copy strong,.customer-group-list-copy small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.customer-group-list-copy strong{color:var(--color-text);font-size:13px;font-weight:600}.customer-group-list-copy small{margin-top:4px;color:var(--color-text-muted);font-size:10px}.customer-group-list-meta{display:grid;justify-items:end;gap:3px;color:var(--color-primary)}.customer-group-list-meta b{font-size:15px}.customer-group-list-meta small{color:var(--color-text-muted);font-size:10px}.customer-group-pagination{display:flex;align-items:center;justify-content:space-between;min-height:52px;padding:0 14px;border-top:1px solid var(--color-border-soft);color:var(--color-text-muted);font-size:11px}.customer-group-pagination .n-pagination{margin-left:auto}.customer-group-detail{display:flex;min-width:0;height:100%;flex-direction:column}.customer-group-detail>header{display:flex;align-items:flex-start;justify-content:space-between;min-height:88px;padding:20px 22px;border-bottom:1px solid var(--color-border-soft)}.customer-group-detail h3{margin:0;color:var(--color-text-strong);font-size:18px}.customer-group-detail header small{display:block;margin-top:5px;color:var(--color-text-muted);font-size:11px}.customer-group-status{border-radius:999px;padding:5px 10px;font-size:11px}.customer-group-status.status-1{background:var(--color-success-soft);color:var(--color-success)}.customer-group-status.status-2,.customer-group-status.status-3{background:var(--color-danger-soft);color:var(--color-danger)}.customer-group-stats{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;padding:16px 22px;background:var(--color-surface-muted)}.customer-group-stats div{display:grid;gap:4px;min-width:0}.customer-group-stats strong{overflow:hidden;color:var(--color-text);font-size:18px;text-overflow:ellipsis;white-space:nowrap}.customer-group-stats span{color:var(--color-text-muted);font-size:10px}.customer-group-owner{display:flex;align-items:center;gap:12px;min-height:52px;padding:0 22px;border-bottom:1px solid var(--color-border-soft);color:var(--color-text-secondary);font-size:12px}.customer-group-owner>span:first-child{color:var(--color-text-muted)}.customer-group-detail-message{min-height:300px;flex:1 1 auto;padding:14px 18px 18px}.customer-group-detail-message :deep(.conversation-display){height:100%;min-height:0;margin:0;border-color:var(--color-border-soft);border-radius:var(--radius-md)}.customer-group-empty{display:grid;min-height:300px;place-content:center;justify-items:center;gap:8px;color:var(--color-text-muted);font-size:12px}.customer-group-empty strong{color:var(--color-text-secondary);font-size:14px}@media(max-width:960px){.customer-group-management-toolbar{align-items:stretch;flex-direction:column}.customer-group-management-actions{flex-wrap:wrap}.customer-group-management-actions label{flex:1 1 220px}.customer-group-management-workspace{grid-template-columns:1fr}.customer-group-list{max-height:360px}}@media(max-width:560px){.customer-group-management-actions>.n-select,.customer-group-management-actions>.n-button{flex:1 1 calc(50% - 4px);width:auto}.customer-group-stats{grid-template-columns:repeat(2,1fr);padding:14px}.customer-group-detail>header{padding:16px}.customer-group-owner{padding:0 16px}.customer-group-detail-message{padding:10px}}@media(max-width:960px){.employee-trajectory-toolbar{align-items:stretch;flex-direction:column}.employee-trajectory-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.employee-trajectory-summary{justify-content:flex-end}}@media(max-width:560px){.employee-trajectory-filters{grid-template-columns:1fr}.employee-trajectory-summary{justify-content:flex-start}.trajectory-day{grid-template-columns:1fr;gap:8px}.trajectory-date{padding-left:10px}.employee-trajectory-timeline{padding:16px 16px 28px}.trajectory-event{grid-template-columns:45px 32px minmax(0,1fr);gap:9px;padding-right:8px}.trajectory-event-member{display:none}}.export-records-page,.service-quality-card,.session-detail-modal{border-radius:var(--radius-lg)!important;border-color:var(--color-border)!important;box-shadow:var(--shadow-sm)}.export-records-filter,.export-records-head,.service-quality-toolbar,.service-quality-tabs,.service-quality-dialog-header,.service-quality-dialog-footer{border-color:var(--color-border-soft)}.export-records-filter,.export-records-head{background:var(--color-surface-muted)}.export-records-filter select,.export-records-filter input,.service-quality-filter input,.service-quality-filter select,.service-quality-dialog-body input,.service-quality-dialog-body select{border-color:var(--color-border);border-radius:var(--radius-md)}.service-quality-dialog-card{border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg)}.service-quality-dialog,.session-detail-modal-backdrop{background:#1522346b;-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px)}.service-quality-tabs button.active:after,.export-tabs button.active:after{background:var(--color-primary)}.service-quality-tabs button.active,.export-tabs .active,.export-filter-tabs .active{color:var(--color-primary)}.service-quality-bulk button:hover:not(:disabled),.table-actions button:hover,.export-download:hover{color:var(--color-primary)}.conversation-search-tip,.export-toast,.renewal-band{border-radius:var(--radius-md)}.handover-page,.customer-group-management-page,.file-management-page,.voice-recording-page,.export-records-page,.conversation-export-page{gap:14px}.handover-toolbar,.customer-group-management-toolbar,.employee-trajectory-toolbar,.file-management-page>.section-heading,.voice-recording-page>.section-heading{min-height:72px;border:1px solid var(--color-border);border-radius:var(--radius-lg);background:linear-gradient(135deg,#fff,#f8fbff);box-shadow:var(--shadow-sm)}.customer-group-management-toolbar{justify-content:flex-end;min-height:64px;padding:12px 16px}.handover-toolbar h3,.customer-group-management-heading h3,.employee-trajectory-toolbar h3,.file-management-page>.section-heading h2,.voice-recording-page>.section-heading h2{color:var(--color-text-strong);font-size:23px;font-weight:700}.handover-toolbar p,.customer-group-management-heading p,.employee-trajectory-toolbar p,.file-management-page>.section-heading .muted,.voice-recording-page>.section-heading .muted{color:var(--color-text-secondary);line-height:1.55}.handover-create,.handover-list,.customer-group-list,.customer-group-detail-panel,.file-management-page .panel,.voice-recording-page .panel{border-radius:var(--radius-lg);border-color:var(--color-border);box-shadow:var(--shadow-sm)}:is(.ai-schedule-heading,.ai-usage-heading){position:relative;overflow:hidden;display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:68px;margin:0 0 14px;padding:14px 22px;border:1px solid var(--color-border);border-radius:var(--radius-lg);background:linear-gradient(135deg,#fff,#f8fbff);box-shadow:var(--shadow-sm)}:is(.ai-schedule-heading,.ai-usage-heading):before,.account-page-heading:before,.service-quality-toolbar:before{position:absolute;top:16px;bottom:16px;left:0;width:2px;border-radius:2px;background:#5a9bf2;content:""}.account-page-heading,.service-quality-toolbar{position:relative;overflow:hidden}:is(.ai-schedule-heading,.ai-usage-heading) h2{margin:0;color:var(--color-text-strong);font-size:22px;line-height:1.25}:is(.ai-schedule-heading,.ai-usage-heading) p{margin:5px 0 0;color:var(--color-text-secondary);font-size:12px;line-height:1.5}:is(.ai-schedule-page,.ai-usage-page){display:grid;gap:14px}.account-page-heading{min-height:68px;margin-bottom:14px;padding:14px 22px;border:1px solid var(--color-border);border-radius:var(--radius-lg);background:linear-gradient(135deg,#fff,#f8fbff);box-shadow:var(--shadow-sm)}.account-page-heading h2{margin:0;color:var(--color-text-strong);font-size:22px}.service-quality-toolbar{min-height:68px!important;margin:0 0 14px;padding:14px 22px!important;border:1px solid var(--color-border)!important;border-radius:var(--radius-lg);background:linear-gradient(135deg,#fff,#f8fbff)!important;box-shadow:var(--shadow-sm)}@media(max-width:760px){.content{padding:24px 16px 40px}.topbar{height:72px;padding:0 16px}h1{font-size:20px}.section-heading{align-items:flex-start;gap:12px;flex-direction:column}.section-heading h2{font-size:21px}.metric-grid{gap:10px}.metric-grid article{padding:15px}}.employee-query-content>.employee-query-workspace{grid-template-columns:292px 344px minmax(0,1fr)!important;border:0!important;border-radius:0!important;background:#f4f7fb!important;box-shadow:none!important}.employee-query-content .employee-directory-panel,.employee-query-content .employee-session-panel{background:#fff!important;border-color:#e9eef6!important}.employee-query-content .employee-message-panel{background:#f4f7fb!important}@media(max-width:1280px){.employee-query-content>.employee-query-workspace{grid-template-columns:262px 316px minmax(0,1fr)!important}}@media(max-width:1080px){.employee-query-content>.employee-query-workspace{grid-template-columns:236px 296px minmax(0,1fr)!important}}@media(max-width:960px){.employee-query-content>.employee-query-workspace{grid-template-columns:232px minmax(280px,1fr)!important}}@media(max-width:680px){.employee-query-content>.employee-query-workspace{display:flex!important;flex-direction:column!important}}.conversation-display-head{gap:10px;height:auto;min-height:60px;padding:0 16px;border-bottom:1px solid #e9eef6;background:#fff}.conversation-display-head-actions{gap:8px}.message-type-filter{width:150px;flex:0 0 150px}.message-date-range-picker{width:264px;min-width:0;flex:0 1 264px}.participant-trigger{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:34px;padding:0 12px;border:1px solid #dbe4f0;border-radius:9px;background:#fff;color:#4a6076;font-size:12px;transition:border-color .15s ease,background-color .15s ease,color .15s ease}.participant-trigger:hover{border-color:#8fb8ee;background:#f4f9ff;color:#2467d6}.display-status{margin:0;padding:14px 18px;color:#66788f;font-size:12.5px}.conversation-empty-state{min-height:560px;background:radial-gradient(circle at 50% 36%,#edf4fd,#f6f8fb 52%,#f4f7fb);gap:10px;color:#93a1b5}.conversation-empty-state strong{color:#42536d;font-size:14.5px}.participant-modal{border-radius:16px!important;box-shadow:0 24px 60px #091e4247!important}.participant-modal header{height:56px;border-bottom:1px solid #edf1f7}.participant-modal-title-icon{width:30px;height:30px;border-radius:9px;background:linear-gradient(135deg,#eaf3ff,#d9e9fd);color:#2b6fd8;box-shadow:inset 0 0 0 1px #d3e3fa}.participant-modal-row:hover{background:#f6faff}.attachment-modal{height:auto;max-height:min(520px,calc(100% - 16px));border-radius:16px!important}.attachment-icon{border-radius:10px;background:linear-gradient(135deg,#eaf3ff,#dbe9fd);color:#2b6fd8;box-shadow:inset 0 0 0 1px #d3e3fa}.attachment-row{border-bottom-color:#f0f4f9}.attachment-empty{color:#93a1b5}.attachment-empty strong{color:#42536d}.employee-query-content .customer-group-management-page{display:flex;flex:1 1 auto;min-height:0;flex-direction:column;gap:0}.employee-query-content .customer-group-management-toolbar{min-height:60px;padding:10px 16px;border:0;border-bottom:1px solid #e9eef6;border-radius:0;background:#fff;box-shadow:none}.employee-query-content .customer-group-management-workspace{flex:1 1 auto;min-height:0;grid-template-columns:minmax(300px,360px) minmax(0,1fr);gap:0}.employee-query-content .customer-group-list-panel{display:flex;flex-direction:column;border:0;border-right:1px solid #e9eef6;border-radius:0;box-shadow:none}.employee-query-content .customer-group-list{flex:1 1 auto;min-height:0;max-height:none}.employee-query-content .customer-group-detail-panel{border:0;border-radius:0;box-shadow:none;background:#fff}.employee-query-content .customer-group-list-head{min-height:60px}.employee-query-content .customer-group-detail-message{padding:0;border-top:1px solid #e9eef6}.employee-query-content .customer-group-detail-message :deep(.conversation-display){border:0;border-radius:0;background:#f4f7fb}.customer-group-management-actions{gap:8px}.customer-group-management-actions label{height:36px;border-color:#dfe7f1;border-radius:9px;background:#f6f9fc;color:#93a1b5;transition:border-color .16s ease,background-color .16s ease,box-shadow .16s ease}.customer-group-management-actions label:hover{border-color:#c9d8ec}.customer-group-management-actions label:focus-within{border-color:#8fb8ee;background:#fff;box-shadow:0 0 0 3px #2b6fd81a}.customer-group-management-actions label .n-input{--n-font-size: 12.5px}.customer-group-management-actions label input::placeholder{color:#a5b3c4}.customer-group-management-actions>.n-select .n-base-selection{min-height:36px;border-radius:9px}.customer-group-management-actions .customer-primary-button,.customer-group-management-actions .customer-plain-button{min-height:36px;padding:0 14px;border-radius:9px;font-size:12.5px}.customer-group-management-actions label .n-input{--n-border: none;--n-border-hover: none;--n-border-focus: none;--n-box-shadow-focus: none;--n-color: transparent;--n-color-focus: transparent;background:transparent}.customer-group-management-actions label .n-input__border,.customer-group-management-actions label .n-input__state-border{display:none}.customer-group-management-actions label .n-input__input-el{background:transparent}.conversation-search-page{width:auto;margin:0;min-height:max(560px,calc(100dvh - 97px))}.conversation-search-form{border:0;border-bottom:1px solid #e9eef6;border-radius:0}.conversation-search-results,.conversation-search-detail{border-radius:0;border-left:0;border-right:0}.conversation-search-results{border-top:0;border-bottom:0}.conversation-search-detail{border-top:1px solid #e9eef6}.content.conversation-ops-content{display:flex;flex-direction:column;height:100dvh;padding:0;overflow:hidden;background:#f4f7fb}.content.conversation-ops-content>:not(.page-header-tabs){flex:1 1 auto;min-height:0}.content.conversation-ops-content .handover-page{gap:0}.content.conversation-ops-content .handover-list{display:flex;flex-direction:column}.content.conversation-ops-content .handover-list>.panel-title{gap:10px}.content.conversation-ops-content .handover-list>.panel-title h3{flex:0 0 auto;white-space:nowrap}.content.conversation-ops-content .handover-list>.panel-title .handover-status-select{width:130px;flex:0 0 auto;margin-left:auto}.content.conversation-ops-content .handover-list>.panel-title>.n-button{flex:0 0 auto}.content.conversation-ops-content .handover-rows{flex:1 1 auto;min-height:0;overflow:auto}.content.conversation-ops-content .handover-message{margin:10px 16px 0;border-radius:8px}.content.conversation-ops-content .handover-layout{flex:1 1 auto;min-height:0;gap:0}.content.conversation-ops-content .handover-create{overflow:auto;border:0;border-right:1px solid #e9eef6;border-radius:0}.content.conversation-ops-content .handover-list{overflow:auto;border:0;border-radius:0}.content.conversation-ops-content .conversation-export-workspace{grid-template-columns:minmax(280px,320px) minmax(0,1fr);gap:0;min-height:0;border:0;border-radius:0;box-shadow:none}.content.conversation-ops-content .export-member-panel{overflow:auto;border:0;border-right:1px solid #e9eef6;border-radius:0;box-shadow:none}.content.conversation-ops-content .export-result-panel{display:flex;flex-direction:column;overflow:hidden;border:0;border-radius:0;box-shadow:none}.content.conversation-ops-content .export-filter-bar .export-query-button{margin-left:0}.content.conversation-ops-content .export-filter-bar .export-action{margin-left:auto}.content.conversation-ops-content .export-table{flex:1 1 auto;min-height:0;overflow:auto}.content.conversation-ops-content .export-pagination{margin-top:auto}.content.conversation-ops-content .export-records-page{display:flex;flex-direction:column;gap:0}.content.conversation-ops-content .export-records-filter{border:0;border-bottom:1px solid #e9eef6;border-radius:0}.content.conversation-ops-content .export-records-table{flex:1 1 auto;min-height:0;overflow:auto;border-radius:0}.handover-select{position:relative}.handover-select-trigger{display:flex;width:100%;min-height:38px;align-items:center;gap:8px;padding:6px 11px;border:1px solid #dfe7f1;border-radius:8px;background:#fff;color:#2c3e59;font-size:13px;text-align:left;cursor:pointer;transition:border-color .16s ease,box-shadow .16s ease}.handover-select-trigger:disabled{cursor:not-allowed;background:#f6f8fb;color:#a5b3c4}.handover-select-trigger.open,.handover-select-trigger:focus-within{border-color:#8fb8ee;box-shadow:0 0 0 3px #2b6fd81a}.handover-select-trigger.placeholder{color:#a5b3c4}.handover-select-trigger .wecom-member-name{min-width:0;flex:1;overflow:hidden;white-space:nowrap}.handover-select-trigger .wecom-member-name .wecom-member-name-fallback{display:inline-block;max-width:100%;overflow:hidden;text-overflow:ellipsis;vertical-align:middle}.handover-select-trigger .wecom-open-data-avatar{flex:0 0 auto}.handover-select-chevron{flex:0 0 auto;margin-left:auto;color:#98a5b5;font-size:15px;line-height:1}.handover-select-picker{position:absolute;z-index:30;top:calc(100% + 6px);left:0;right:0;max-height:280px;overflow:auto;padding:5px;border:1px solid #e2e9f3;border-radius:10px;background:#fff;box-shadow:0 12px 32px #1a2b4329}.handover-select-picker button{display:flex;width:100%;align-items:center;gap:10px;min-height:42px;padding:6px 9px;border:0;border-radius:8px;background:transparent;color:#2c3e59;font-size:13px;text-align:left;cursor:pointer}.handover-select-picker button:hover{background:#f4f8fd}.handover-select-picker button.selected{background:#ebf3ff;color:#1a4fba}.handover-select-name{display:block;min-width:0;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.handover-select-count{margin-left:8px;color:#93a1b5;font-size:10.5px;font-weight:400}.handover-select-session-icon{display:inline-flex;width:26px;height:26px;flex:0 0 26px;align-items:center;justify-content:center;border-radius:50%;background:linear-gradient(135deg,#64a4f4,#2f74dc);color:#fff}.handover-select-session-icon.group{background:linear-gradient(135deg,#e7edf6,#d8e2ee);color:#5f7189}.handover-select-empty{margin:0;padding:14px 9px;color:#93a1b5;font-size:12px;text-align:center}.handover-select-picker .wecom-open-data-avatar{box-shadow:0 0 0 1px #173a6e14}.content.conversation-ops-content .export-tabs{min-height:60px;padding:0 20px 10px}.content.conversation-ops-content .export-tabs button.active:after{bottom:-11px}.content.conversation-ops-content .export-directory-toolbar,.content.conversation-ops-content .export-member-search{margin:10px 14px}.content.conversation-ops-content .export-records-filter .n-select{width:160px}.content.conversation-ops-content .export-records-filter .n-select .n-base-selection{min-height:36px;border-radius:9px}.content.conversation-ops-content .file-management-page{display:flex;flex-direction:column;gap:0}.content.conversation-ops-content .file-filter-panel{align-items:center;gap:16px;margin:0;border:0;border-bottom:1px solid #e9eef6;border-radius:0;min-height:60px;padding:10px 16px;background:#fff}.content.conversation-ops-content .file-filter-item{display:flex;align-items:center;gap:8px;min-width:0}.content.conversation-ops-content .file-filter-item .n-select{width:160px}.content.conversation-ops-content .file-filter-panel>.n-button:last-child{margin-left:auto}.content.conversation-ops-content .file-list-panel{flex:1 1 auto;min-height:0;display:flex;flex-direction:column;border:0;border-radius:0;box-shadow:none}.content.conversation-ops-content .file-list-panel>.panel-title{flex:0 0 auto;padding:14px 20px}.content.conversation-ops-content .file-rows{flex:1 1 auto;min-height:0;overflow:auto}.content.conversation-ops-content .file-empty{flex:1 1 auto;min-height:0}.content.conversation-ops-content .file-pagination{margin-top:auto;border-top:1px solid #e9eef6}.content.conversation-ops-content .voice-recording-page{display:flex;flex-direction:column;gap:0}.content.conversation-ops-content .voice-filter-panel{align-items:center;gap:16px;margin:0;border:0;border-bottom:1px solid #e9eef6;border-radius:0;min-height:60px;padding:10px 16px;background:#fff}.content.conversation-ops-content .voice-filter-panel label{display:flex;align-items:center;gap:8px;min-width:0}.content.conversation-ops-content .file-filter-panel>.n-button,.content.conversation-ops-content .voice-filter-panel>.n-button{min-height:36px;border-radius:9px;font-size:13px}.n-button__wave{display:none!important}.n-button{height:36px;padding:0 14px;border-radius:9px;font-size:13.5px;font-weight:500;display:inline-flex;align-items:center;justify-content:center;gap:6px;cursor:pointer;background:#fff;color:#4a6076;border:1px solid #dfe7f1;transition:none!important;animation:none!important}.n-button--small-type{height:30px;padding:0 10px;font-size:12.5px}.n-button__wave,.n-button__border,.n-button__state-border{display:none!important}.content:has(.risk-overview-grid){display:flex;flex-direction:column;height:100dvh;padding:0;overflow:hidden}.content:has(.risk-overview-grid) .risk-overview-grid{flex:0 0 auto;margin:0;border:0;border-bottom:1px solid #e9eef6;border-radius:0;background:#fff;padding:18px 22px;gap:14px}.content:has(.risk-overview-grid) .risk-overview-grid article{border:1px solid #eef2f8;border-radius:10px}.content:has(.risk-overview-grid) .panel.table-panel{flex:1 1 auto;min-height:0;overflow:auto;border:0;border-radius:0}.content.page-fill{display:flex;flex-direction:column;min-height:calc(100dvh - 92px);padding:0;background:#fff}.content.page-fill>.panel{border:0;border-radius:0;box-shadow:none}.content.page-fill>.panel:not(:last-child){border-bottom:1px solid #edf1f6}.content.page-fill>.fill-root{flex:1 1 auto;min-height:0;display:flex;flex-direction:column;gap:0;background:#fff}.content.page-fill>.fill-root>.panel{border:0;border-radius:0;box-shadow:none}.content.page-fill>.fill-root>.panel:not(:last-child){border-bottom:1px solid #edf1f6}.content.page-fill>.welcome{border:0;border-bottom:1px solid #edf1f6;border-radius:0;box-shadow:none}.content.page-fill .data-grid{flex:1 1 auto;min-height:0;align-content:start}.content.page-fill>.metric-grid{padding:16px 20px;border-bottom:1px solid #edf1f6}.content.page-fill>.statistics-grid{padding:0 20px 14px;border-bottom:1px solid #edf1f6}.content.page-fill>.statistics-grid .panel{border:1px solid #eef1f6;border-radius:10px;box-shadow:none}.content.page-fill>.statistics-overview-grid{flex:1 1 auto;min-height:0;padding:0 20px;align-items:stretch}.content.page-fill .statistics-overview-grid>.panel{display:flex;flex-direction:column;min-height:0;overflow:hidden;border:1px solid #eef1f6;border-radius:10px;box-shadow:none;margin:14px 0}.content.page-fill .statistics-overview-grid .rows{flex:1 1 auto;min-height:0;overflow:auto}.content.page-fill .ai-schedule-list{flex:1 1 auto;min-height:0;display:flex;flex-direction:column}.content.page-fill .schedule-rows{flex:1 1 auto;min-height:0;overflow:auto}.content.page-fill .delivery-pagination{padding:14px 20px;border-top:1px solid #edf1f6}.content.page-fill>.table-panel{flex:1 1 auto;min-height:0;display:flex;flex-direction:column}.content.page-fill>.operation-tenants{flex:1 1 auto;min-height:0;display:flex;flex-direction:column;margin-bottom:0}.content.page-fill>.table-panel .rows,.content.page-fill .operation-tenants .rows{flex:1 1 auto;min-height:0;overflow:auto}.content.page-fill .role-management{max-width:none;flex:1 1 auto;min-height:0}.content.page-fill .role-list-panel{flex:1 1 auto;min-height:0;display:flex;flex-direction:column}.content.page-fill .role-list-rows{max-height:none;flex:1 1 auto;align-content:start;overflow-y:auto}.members-content .account-management{min-height:100%;display:flex;flex-direction:column}.members-content .account-management{width:100%;max-width:none;margin:0}.members-content .account-list-panel{width:100%}.members-content .account-list-panel{flex:1 1 auto;min-height:0;display:flex;flex-direction:column}.content.page-fill .sync-status-page{flex:1 1 auto;min-height:0}.content.page-fill .sync-status-page .panel:not(:last-child){border-bottom:1px solid #edf1f6}.content.page-fill .sync-status-metrics{flex:1 1 auto}.content.page-fill .ai-usage-toolbar{border-bottom:1px solid #edf1f6}.content.page-fill .ai-usage-cards{padding:16px 20px;border-bottom:1px solid #edf1f6}.content.page-fill .ai-usage-detail{flex:1 1 auto;min-height:0;overflow:auto}.content.page-fill .fill-root>[class$=-message],.content.page-fill>.action-message{margin:0;padding:10px 20px}.content.page-fill .data-grid>.panel{grid-column:1 / -1}.content.page-fill .role-management{margin:0;width:100%}.dash-metric-band{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;padding:16px 20px;border-bottom:1px solid #edf1f6}.dash-metric{display:grid;gap:6px;align-content:start;padding:16px 18px;border:1px solid #eef1f6;border-radius:10px;background:#fbfcfe}.dash-metric span{color:#7d899d;font-size:12px}.dash-metric strong{color:#29364b;font-size:26px;font-weight:650;letter-spacing:-.3px;line-height:1.1}.dash-metric strong.dash-metric-text{font-size:18px;line-height:26px}.dash-metric small{color:#96a1b2;font-size:11px}.dash-metric.warn strong{color:#c2564d}.dash-grid{display:grid;grid-template-columns:1.2fr 1fr;border-bottom:1px solid #edf1f6}.dash-grid>.panel+.panel{border-left:1px solid #edf1f6}.dash-panel{padding:16px 20px}.dash-panel .panel-title{margin-bottom:12px}.dash-todo{flex:1 1 auto;min-height:0;display:flex;flex-direction:column}.dash-todo>.panel-title{padding:14px 20px;border-bottom:1px solid #edf1f6}.dash-todo-rows{flex:1 1 auto;min-height:0;overflow:auto;padding:4px 20px 10px}.dash-todo-rows .data-row{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 0;border-bottom:1px solid #f0f3f7}.dash-todo-rows .data-row:last-child{border-bottom:0}.dash-todo-rows .data-row strong{display:block;color:#29364b;font-size:13px}.dash-todo-rows .data-row small{display:block;margin-top:4px;overflow:hidden;color:#96a1b2;font-size:11px;text-overflow:ellipsis;white-space:nowrap}.dash-empty{flex:1 1 auto;min-height:200px;display:grid;place-items:center;align-content:center;gap:8px;color:#96a1b2;font-size:13px;text-align:center}.dash-empty svg{color:#b3bfce}.dash-empty strong{color:#59667b;font-size:14px}.dash-empty span{max-width:400px;font-size:12px}@media(max-width:1100px){.dash-metric-band{grid-template-columns:repeat(2,1fr)}.dash-grid{grid-template-columns:1fr}.dash-grid>.panel+.panel{border-left:0;border-top:1px solid #edf1f6}}@media(max-width:620px){.dash-metric-band{grid-template-columns:1fr}}.dashboard-home{display:grid;gap:18px;padding:22px clamp(20px,3vw,40px) 40px;background:#f5f7fb}.dashboard-home>.page-header-tabs{margin-bottom:0}.dashboard-toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:0 2px}.dashboard-toolbar>div{display:flex;align-items:baseline;gap:10px;color:#8b98aa;font-size:12px}.dashboard-toolbar strong{color:#52627a;font-size:12px;font-weight:550;font-variant-numeric:tabular-nums}.dashboard-toolbar .n-button{gap:7px}.dashboard-kicker{display:block;color:#8997ab;font-size:11px;letter-spacing:.5px}.dashboard-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}.dashboard-kpi{position:relative;min-height:132px;padding:18px 20px;overflow:hidden;border:1px solid #e3e9f2;border-radius:10px;background:#fff;box-shadow:0 4px 14px #1e36560b}.dashboard-kpi:after{position:absolute;right:-22px;bottom:-30px;width:105px;height:105px;border:1px solid currentColor;border-radius:50%;content:"";opacity:.08}.dashboard-kpi>span{display:block;color:#68778e;font-size:12px}.dashboard-kpi>strong{display:block;margin:12px 0 7px;color:#24344e;font-size:30px;font-weight:700;line-height:1;font-variant-numeric:tabular-nums}.dashboard-kpi>small{display:flex;align-items:center;gap:4px;color:#94a1b2;font-size:11px}.dashboard-kpi>small.is-alert{color:#c66d48}.kpi-icon{display:grid;width:32px;height:32px;margin-bottom:12px;place-items:center;border-radius:8px}.kpi-blue{color:#3b82f6;border-top:3px solid #4d8ff5}.kpi-blue .kpi-icon{color:#347de8;background:#edf4ff}.kpi-teal{color:#219b88;border-top:3px solid #43aa9a}.kpi-teal .kpi-icon{color:#208a7b;background:#eaf8f5}.kpi-indigo{color:#6b75cf;border-top:3px solid #8188d6}.kpi-indigo .kpi-icon{color:#606ac2;background:#f0f1ff}.kpi-orange{color:#d0834d;border-top:3px solid #d9905b}.kpi-orange .kpi-icon{color:#c6743d;background:#fff4eb}.dashboard-main-grid,.dashboard-bottom-grid{display:grid;gap:14px}.dashboard-main-grid{grid-template-columns:1fr}.dashboard-bottom-grid{grid-template-columns:minmax(0,1.25fr) minmax(300px,.75fr)}.dashboard-chart-card,.dashboard-health-card,.dashboard-risk-card,.dashboard-actions-card{min-width:0;padding:20px 22px;border-color:#e3e9f2;border-radius:10px;box-shadow:0 4px 14px #1e36560a}.dashboard-card-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.dashboard-card-heading h3{margin:5px 0 0;color:#293852;font-size:16px;font-weight:650}.dashboard-card-heading p{margin:6px 0 0;color:#8b98aa;font-size:12px}.dashboard-period{flex:0 0 auto;padding:5px 8px;border-radius:5px;color:#6580a5;background:#f1f5fa;font-size:11px}.dashboard-chart-summary{display:flex;align-items:baseline;flex-wrap:wrap;gap:7px;margin-top:20px;color:#8997aa;font-size:11px}.dashboard-chart-summary strong{color:#2b3d59;font-size:26px;font-weight:700;font-variant-numeric:tabular-nums}.dashboard-chart-summary .summary-secondary{color:#bd7047;font-size:20px}.chart-summary-divider{width:1px;height:22px;margin:0 8px;background:#e6ebf2}.dashboard-bar-chart{display:flex;align-items:flex-end;gap:clamp(8px,2vw,22px);height:188px;margin-top:12px;padding:10px 6px 0;border-bottom:1px solid #e8edf4}.dashboard-bar-column{display:grid;min-width:34px;flex:1;height:100%;grid-template-rows:20px 1fr 20px;justify-items:center;align-items:end}.dashboard-bar-value{color:#8b98aa;font-size:10px;font-variant-numeric:tabular-nums}.dashboard-bar-track{display:flex;width:min(32px,72%);height:100%;align-items:flex-end;border-radius:5px 5px 0 0;background:#f1f4f8}.dashboard-bar-track i{display:block;width:100%;min-height:4px;border-radius:5px 5px 0 0;background:#4d8ff5;transition:height .25s ease}.dashboard-bar-column:nth-child(2n) .dashboard-bar-track i{background:#66a1f3}.dashboard-bar-column:last-child .dashboard-bar-track i{background:#2777dc}.dashboard-bar-column small{color:#7c8ba0;font-size:11px;font-variant-numeric:tabular-nums}.dashboard-link{gap:4px;color:#347de8;font-size:12px}.dashboard-risk-list{margin-top:16px}.dashboard-risk-row{display:grid;grid-template-columns:28px minmax(0,1fr) auto;align-items:center;gap:12px;padding:11px 0;border-top:1px solid #eef2f6}.dashboard-risk-row>div{min-width:0}.dashboard-risk-row strong,.dashboard-risk-row small{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dashboard-risk-row strong{color:#33445d;font-size:13px;font-weight:600}.dashboard-risk-row small{margin-top:3px;color:#8e9bab;font-size:11px}.risk-level{display:grid;width:26px;height:26px;place-items:center;border-radius:6px;font-size:11px;font-weight:650}.risk-level-1{color:#bd5f48;background:#fff0eb}.risk-level-2{color:#b47a31;background:#fff6e7}.risk-level-3{color:#63809f;background:#eef4fa}.risk-time{color:#98a4b3;font-size:10px;font-variant-numeric:tabular-nums;white-space:nowrap}.dashboard-empty{display:grid;min-height:155px;place-items:center;align-content:center;gap:7px;color:#94a2b3;text-align:center}.dashboard-empty svg{color:#5cb69c}.dashboard-empty strong{color:#4d6b64;font-size:13px;font-weight:550}.dashboard-empty span{font-size:11px}.dashboard-actions{display:grid;gap:6px;margin-top:14px}.dashboard-actions button{display:flex;align-items:center;gap:10px;width:100%;padding:9px 0;border:0;border-bottom:1px solid #eef2f6;background:transparent;color:#95a2b2;text-align:left}.dashboard-actions button:last-child{border-bottom:0}.dashboard-actions button:hover{color:#347de8}.dashboard-actions button>span:nth-child(2){display:grid;flex:1;gap:3px;min-width:0}.dashboard-actions button strong{color:#34465e;font-size:12px;font-weight:600}.dashboard-actions button small{color:#98a4b3;font-size:11px}.action-icon{display:grid;width:30px;height:30px;flex:0 0 auto;place-items:center;border-radius:7px}.action-blue{color:#347de8;background:#edf4ff}.action-teal{color:#268e7d;background:#eaf8f5}.action-orange{color:#c87c40;background:#fff3e9}.action-indigo{color:#6975c8;background:#f0f1ff}@media(max-width:1100px){.dashboard-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-main-grid,.dashboard-bottom-grid{grid-template-columns:1fr}}@media(max-width:620px){.dashboard-home{padding:16px 12px 28px;gap:14px}.dashboard-toolbar{align-items:flex-start;flex-direction:column}.dashboard-kpis{grid-template-columns:1fr}.dashboard-kpi{min-height:118px}.dashboard-chart-card,.dashboard-risk-card,.dashboard-actions-card{padding:17px 16px}.dashboard-bar-chart{gap:5px;height:165px}.dashboard-bar-track{width:65%}.risk-time{display:none}}.content{padding:24px clamp(20px,3vw,40px) 40px}.panel{border-color:var(--border);border-radius:var(--radius);box-shadow:var(--shadow-card)}.n-button{border-radius:8px;font-weight:500;transition:all .18s cubic-bezier(.4,0,.2,1)}.n-button--primary-type{background:var(--primary)}.n-button--primary-type:hover{background:var(--primary-hover);transform:translateY(-1px);box-shadow:0 4px 12px #3b82f640}.nav-item,.nav-group-title,.icon-btn,.panel,.dash-metric,.n-button{transition:background-color .18s ease,border-color .18s ease,color .18s ease,box-shadow .18s ease,transform .18s ease}.panel:hover,.dash-metric:hover{border-color:#cbd5e1;box-shadow:var(--shadow-hover)}.icon-btn:hover{border-color:#cbd5e1;color:var(--primary);background:var(--primary-soft)}@media(prefers-reduced-motion:reduce){.nav-item:hover,.nav-group-title:hover,.n-button:not(.n-button--disabled):hover,.dash-metric:hover{transform:none}}@media(max-width:620px){.conversation-search-page{width:100%;margin-right:0!important;margin-left:0!important}.sidebar{width:64px;flex-basis:64px;padding:16px 8px 0}.brand{justify-content:center;padding:0 0 20px}.brand>div:last-child,.nav-group-title span:not(.nav-group-chevron),.nav-item span,.sidebar-footer span{display:none}.brand-mark{width:40px;height:40px}.nav-group-title,.nav-item,.nav-item--root{justify-content:center;min-height:40px;padding:9px}.nav-group-title svg,.nav-item svg,.nav-item--root svg{margin:0}.nav-group--nested .nav-item{padding-left:9px}.nav-group-chevron{display:none}.sidebar-footer{justify-content:center;padding:12px 0;font-size:0}.logout-btn{margin:0;padding:7px;font-size:0}.logout-btn:after{content:"↪";font-size:16px}}.panel-title{min-height:44px;align-items:center;gap:14px}.panel-title h3{font-size:15px;letter-spacing:-.1px}.filter-panel,.toolbar,.employee-query-toolbar,.session-toolbar{border-color:var(--color-border-soft);background:#f8fafc}.table-head,.list-head,.rule-list-head{color:#7b8ca4;background:#f8fafc;font-size:11px;font-weight:700;letter-spacing:.55px;text-transform:uppercase}.table-row,.list-row,.rule-list-row{min-height:54px;border-color:var(--color-border-soft)}.table-row:hover,.list-row:hover,.rule-list-row:hover{background:#f8fbff}.pagination-bar,.file-pagination,.delivery-pagination{color:var(--color-text-secondary);border-color:var(--color-border-soft);background:#fff}.empty-state,.rules-empty,.file-empty,.dash-empty{color:#8493a8}.empty-state strong,.rules-empty strong,.file-empty strong{color:var(--color-text);font-weight:600}.empty-state svg,.rules-empty svg,.file-empty svg{color:#aac0dc}.n-data-table .n-data-table-th{color:#7b8ca4;background:#f8fafc;font-size:11px;font-weight:700;letter-spacing:.45px}.n-data-table .n-data-table-td{border-color:var(--color-border-soft)}:root{--background: #f6f8fc;--foreground: #1e2534;--card: #ffffff;--card-foreground: #1e2534;--primary: #3b82f6;--primary-hover: #2563eb;--primary-pressed: #1d4ed8;--primary-foreground: #ffffff;--primary-soft: #eff6ff;--primary-soft-hover: #dbeafe;--primary-soft-foreground: #2563eb;--muted: #f1f5f9;--muted-foreground: #64748b;--secondary: #f8fafc;--border: #e2e8f0;--border-subtle: #edf2f7;--ring: rgba(59, 130, 246, .35);--success: #10b981;--success-soft: #ecfdf5;--warning: #f59e0b;--warning-soft: #fffbeb;--danger: #ef4444;--danger-soft: #fef2f2;--tag-group: #0ea5e9;--tag-external: #10b981;--tag-internal: #3b82f6;--radius: 12px;--radius-sm: 8px;--radius-xs: 6px;--radius-full: 9999px;--shadow-card: 0 1px 3px rgba(15, 23, 42, .04), 0 1px 2px rgba(15, 23, 42, .02);--shadow-hover: 0 10px 25px -5px rgba(15, 23, 42, .06), 0 8px 10px -6px rgba(15, 23, 42, .04);--shadow-pop: 0 20px 25px -5px rgba(15, 23, 42, .1), 0 8px 10px -6px rgba(15, 23, 42, .06);--shadow-primary: 0 4px 14px rgba(59, 130, 246, .3);--color-primary: var(--primary);--color-primary-hover: var(--primary-hover);--color-primary-soft: var(--primary-soft);--color-text: var(--foreground);--color-text-strong: var(--foreground);--color-text-secondary: var(--muted-foreground);--color-text-muted: #94a3b8;--color-border: var(--border);--color-border-soft: var(--border-subtle);--color-surface: var(--card);--color-surface-muted: var(--background);--color-success: var(--success);--color-success-soft: var(--success-soft);--color-warning: var(--warning);--color-danger: var(--danger);--radius-md: var(--radius-sm);--radius-lg: var(--radius);--shadow-sm: var(--shadow-card);--shadow-md: var(--shadow-hover)}body{background:var(--background);color:var(--foreground);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,PingFang SC,Hiragino Sans GB,Microsoft YaHei,WenQuanYi Micro Hei,sans-serif;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.sidebar{background:#fbfcfe;color:var(--foreground);border-right:1px solid #e5ebf3;box-shadow:2px 0 12px #203b5e06;padding:18px 12px 14px}.brand{min-height:58px;padding:0 10px 18px;margin:0 2px 12px;border-bottom:1px solid #edf1f6;display:flex;align-items:center;gap:12px}.brand-mark{background:linear-gradient(145deg,#2f7cf0,#2462cf);box-shadow:0 6px 14px #2563eb33;border-radius:11px;width:40px;height:40px;font-weight:700;font-size:17px;letter-spacing:0}.brand strong{color:#0f172a;font-size:15px;font-weight:700;letter-spacing:-.2px}.brand small{color:#94a3b8;font-size:11px;font-weight:500;margin-top:2px}.nav-group-title{min-height:38px;color:#64748b;font-size:13px;font-weight:600;padding:8px 11px;border:1px solid transparent;border-radius:9px;transition:background-color .16s ease,border-color .16s ease,color .16s ease}.nav-group-title:hover{color:#1e293b;background:#f3f6fa}.nav-group-title svg{color:#94a3b8}.nav-group-title-active{color:#1d64d8;background:#eef5ff;border-color:#dceaff;font-weight:650}.nav-group-title-active svg{color:#2f7cf0!important}.nav-group-items{position:relative;gap:3px;padding:0}.nav-group--nested .nav-group-items{padding:4px 0 7px 8px}.nav-group--nested .nav-group-items:before{position:absolute;top:7px;bottom:10px;left:20px;width:1px;background:#e5ebf3;content:""}.nav-item{min-height:38px;color:#64748b;font-size:13px;font-weight:500;padding:8px 12px 8px 28px;border-radius:9px;transition:background-color .16s ease,color .16s ease,box-shadow .16s ease}.nav-item:hover{color:#27466f;background:#f2f6fb}.nav-item.active{color:#165dcc;background:#e8f1ff;box-shadow:inset 3px 0 #2f7cf0;font-weight:650}.nav-item--root{min-height:40px;font-size:14px;padding:8px 12px;border-radius:9px}.nav-item--root.active{background:#e8f1ff;color:#165dcc;box-shadow:inset 3px 0 #2f7cf0}.sidebar-footer{color:#8392a6;border-top:1px solid #e8edf4;padding:14px 10px 3px;font-size:12px}.logout-btn{color:#94a3b8;font-weight:500;transition:color .18s ease}.logout-btn:hover{color:#ef4444}.topbar{background:#ffffffd1;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border-bottom:1px solid var(--border)}.panel{background:#fff;border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-card);transition:box-shadow .22s ease,border-color .22s ease}.panel:hover{border-color:#cbd5e1;box-shadow:var(--shadow-hover)}.status-pill{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:9999px;background:#eff6ff;color:#2563eb;font-size:11.5px;font-weight:600;letter-spacing:.1px}.status-pill:before{content:"";display:inline-block;width:6px;height:6px;border-radius:50%;background:#3b82f6}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#cbd5e1;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#94a3b8}.panel-title{padding-bottom:12px;display:flex;align-items:center;justify-content:space-between}.panel-title h3{color:#0f172a;font-size:15px;font-weight:600;letter-spacing:-.2px;margin:0}.n-data-table{border-radius:var(--radius-sm);overflow:hidden}.n-data-table .n-data-table-th{background:#f8fafc;color:#475569;font-size:12px;font-weight:600}.n-data-table .n-data-table-td{font-size:13px;color:#334155;border-bottom:1px solid var(--border-subtle)}.n-data-table .n-data-table-tr:hover .n-data-table-td{background:#f8fafc}.dash-metric{background:#fff;border:1px solid var(--border);border-radius:12px;padding:18px 20px;box-shadow:var(--shadow-card);transition:all .22s cubic-bezier(.4,0,.2,1)}.dash-metric:hover{transform:translateY(-2px);border-color:#cbd5e1;box-shadow:var(--shadow-hover)}.dash-metric span{color:#64748b;font-size:12.5px;font-weight:500}.dash-metric strong{color:#0f172a;font-size:28px;font-weight:700;letter-spacing:-.5px;line-height:1.15;margin:4px 0 2px}.dash-metric small{color:#94a3b8;font-size:11.5px}.dash-metric.warn{background:snow;border-color:#fecdd3}.dash-metric.warn strong{color:#e11d48}.conversation-display .message-body.message-sent{border-color:#a7e8cb!important;border-radius:14px 4px 14px 14px!important;background:var(--success-soft)!important;box-shadow:var(--shadow-card)!important;color:#065f46!important}.session-filter.n-button--primary-type,.session-filter.n-button--primary-type .n-button__content{color:#2563eb!important}.n-button--primary-type:not(.session-filter){color:#fff!important}.n-button--primary-type:not(.session-filter) .n-button__content{color:#fff!important}.message-panel-content .message-type-filter{width:124px!important;min-width:124px!important;flex-basis:124px!important}.message-panel-content .message-date-range-picker{width:188px!important;flex-basis:188px!important}@media(max-width:1500px){.message-panel-content .conversation-display-head{height:auto;min-height:60px;padding:10px 12px}.message-panel-content .conversation-display-head-actions{flex-wrap:wrap;row-gap:6px}.message-panel-content .message-type-filter{flex:0 0 124px!important}.message-panel-content .message-date-range-picker{flex:0 0 188px!important}}.rule-list-panel>.panel-title{min-height:68px;padding:16px 20px}.rule-list-head{min-height:44px;color:#64748b;background:#f8fafc;font-size:12px;letter-spacing:0;text-transform:none}.rule-list-row{min-height:62px;border-top-color:#eef2f6}.rule-list-row .rule-name strong{color:#1e2534}.rule-modal-templates{border-color:#e5e9f0;background:#f8fafc}.employee-query-content,.conversation-ops-content,.conversation-search-content,.keyword-library-content,.members-content,.rules-page{width:100%;max-width:none;padding:0!important}.conversation-search-content,.keyword-library-content,.members-content,.rules-page{display:flex;height:100dvh;min-height:0;flex-direction:column;overflow:hidden}.conversation-search-content>.page-header-tabs,.keyword-library-content>.page-header-tabs,.members-content>.page-header-tabs,.rules-page>.page-header-tabs{flex:0 0 auto}.conversation-search-content>.conversation-search-page{flex:1 1 auto;min-height:0}.keyword-library-content>.keyword-library-panel,.members-content>.account-management,.rules-page>.rule-list-panel{flex:1 1 auto;min-height:0;width:100%;max-width:none;margin:0}.keyword-library-content>.keyword-library-panel,.rules-page>.rule-list-panel{display:flex;flex-direction:column}.keyword-library-content .keyword-library-rows,.rules-page .rule-list-rows{flex:1 1 auto;min-height:0;overflow:auto}.members-content>.account-management{display:flex;flex-direction:column}.members-content .account-list-panel{flex:1 1 auto;min-height:0}.employee-query-content>.page-header-tabs,.conversation-ops-content>.page-header-tabs{flex:0 0 154px;height:154px;min-height:154px;margin-bottom:12px;border-bottom-left-radius:10px;border-bottom-right-radius:10px;box-shadow:0 4px 14px #2563eb0b}.employee-query-content>.employee-query-workspace,.employee-query-content>.customer-query-workspace,.employee-query-content>.employee-trajectory-page{flex:1 1 auto;min-height:0}.employee-query-content>.employee-trajectory-page{overflow:hidden}.employee-query-content>.employee-trajectory-page .employee-trajectory-content{flex:1 1 auto;min-height:0}@media(max-width:760px){.employee-query-content>.page-header-tabs,.conversation-ops-content>.page-header-tabs{flex-basis:auto;height:auto;min-height:0}}.employee-query-content>.employee-query-workspace{grid-template-columns:292px 360px minmax(0,1fr)!important;border:1px solid var(--color-border);border-radius:var(--radius-lg);background:var(--color-surface-muted);box-shadow:var(--shadow-sm)}.employee-query-content .employee-directory-panel,.employee-query-content .employee-session-panel,.employee-query-content .employee-message-panel{border-color:var(--color-border-soft)!important}.employee-query-content .employee-message-panel{background:#f8fbff!important}@media(max-width:1280px){.employee-query-content>.employee-query-workspace{grid-template-columns:270px 330px minmax(0,1fr)!important}}@media(max-width:1080px){.employee-query-content>.employee-query-workspace{grid-template-columns:240px 310px minmax(0,1fr)!important}}@media(max-width:760px){.sidebar:hover,.sidebar:focus-within{z-index:20;width:220px;flex-basis:220px;box-shadow:10px 0 28px #0f172a1f}.sidebar:hover .brand>div,.sidebar:hover .nav-item span,.sidebar:hover .nav-group-title,.sidebar:hover .sidebar-footer,.sidebar:focus-within .brand>div,.sidebar:focus-within .nav-item span,.sidebar:focus-within .nav-group-title,.sidebar:focus-within .sidebar-footer{display:flex}.sidebar:hover .nav-item,.sidebar:focus-within .nav-item{justify-content:flex-start;padding:9px 12px}}.panel>.empty-row,.data-panel>.empty-row{display:grid;min-height:120px;place-items:center;margin:0;padding:24px;border-radius:0 0 var(--radius-lg) var(--radius-lg);background:linear-gradient(180deg,#fbfdff,#f7f9fc);color:var(--color-text-tertiary);font-size:13px}:where(button,a,input,select,textarea,[tabindex]):focus-visible{outline:2px solid #60a5fa;outline-offset:2px}:where(.data-row,.operation-row,.customer-row,.keyword-library-row,.account-user-row):hover{background:#f8fbff}:where(.n-empty,.agent-empty){padding:28px 20px;color:var(--color-text-tertiary)}:where(.n-empty .n-empty__icon,.agent-empty .n-empty__icon){color:#a8bfda}:where(.sidebar,.conversation-list,.employee-session-list,.account-rows,.open-data-container){scrollbar-width:thin;scrollbar-color:#cbd5e1 transparent}:where(.sidebar,.conversation-list,.employee-session-list,.account-rows,.open-data-container)::-webkit-scrollbar{width:6px;height:6px}:where(.sidebar,.conversation-list,.employee-session-list,.account-rows,.open-data-container)::-webkit-scrollbar-thumb{border-radius:999px;background:#cbd5e1}:where(.session-item-title-row,.session-meta-row,.employee-session-item,.data-row){min-width:0}:where(.session-item-title-row strong,.session-msg-count,.data-row>*,.employee-session-item *){overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}.sidebar{width:248px;flex-basis:248px;padding:18px 12px 14px;border-right-color:#e2e8f0;background:#f7f9fc;box-shadow:4px 0 18px #1e406507}.brand{min-height:60px;margin:0 2px 16px;padding:0 8px 18px;border-bottom:1px solid #e7edf5}.brand-mark{width:40px;height:40px;border-radius:12px;box-shadow:0 6px 14px #2563eb2e}.sidebar nav{gap:6px;padding:0 0 8px}.nav-group{gap:3px}.nav-group+.nav-group{margin-top:2px}.nav-group:first-child .nav-group-items{padding-top:0;padding-bottom:2px}.nav-group-title{min-height:36px;padding:7px 11px;border:1px solid transparent;border-radius:9px;color:#526985;font-size:13px;font-weight:620}.nav-group-title:hover{border-color:#e1e9f3;background:#f1f5f9;color:#28476f}.nav-group-title-active{border-color:#e0e9f4;background:#f1f5fa;color:#315b91}.nav-group-items{position:relative;gap:2px;padding:3px 0 6px 9px}.nav-group--nested .nav-group-items:before{top:8px;bottom:10px;left:20px;background:#d9e4f1}.nav-item{min-height:36px;gap:9px;padding:7px 12px;border-radius:8px;color:#61738b;font-size:13px;font-weight:500}.nav-group--nested .nav-item{width:100%;margin:0;padding-left:27px}.nav-item-icon{flex:0 0 auto;color:#91a5bd;stroke-width:1.8;transition:color .16s ease,transform .16s ease}.nav-item:hover{background:#eef4fb;color:#285486}.nav-item:hover .nav-item-icon{color:#5f8ed1;transform:translate(1px)}.nav-item.active{background:#e9f2ff;box-shadow:none;color:#185fc8;font-weight:620}.nav-item.active:before{position:absolute;top:8px;bottom:8px;left:0;width:3px;border-radius:999px;background:#347fe8;content:""}.nav-item.active:hover{background:#e7f0ff}.nav-item.active .nav-item-icon,.nav-item--root .nav-item-icon{color:#347fe8}.nav-item--root{min-height:36px;padding:7px 12px;border:1px solid transparent;background:transparent;color:#526985;font-size:13px;font-weight:600;box-shadow:none}.nav-item--root:hover,.nav-item--root.active{border-color:transparent;background:#edf4fc}.nav-item--root.active{color:#185fc8}.nav-item--root:not(.active) .nav-item-icon{color:#6e9bd2}.sidebar-footer{margin:8px 2px 0;padding:14px 8px 3px;border-top-color:#e5ebf3}.page-header-tabs.employee-query-page-heading{border-color:#dfe7f1;border-radius:14px;box-shadow:0 3px 14px #203b5e0d}.page-header-tabs.employee-query-page-heading .page-header-tabs__heading{min-height:74px;padding:15px 22px 13px;background:#fff}.page-header-tabs.employee-query-page-heading .page-header-tabs__icon{width:42px;height:42px;flex-basis:42px;border-radius:11px;background:#eaf2ff;color:#2d73da;box-shadow:inset 0 0 0 1px #d5e5fb}.page-header-tabs.employee-query-page-heading .page-header-tabs__title h2{font-size:19px;letter-spacing:0}.page-header-tabs.employee-query-page-heading .page-header-tabs__badge{border:1px solid #d8e7fb;border-radius:999px;background:#f1f6ff;color:#2c6bc6}.page-header-tabs.employee-query-page-heading .page-header-tabs__nav{min-height:54px;gap:5px;padding:8px 20px 8px 78px;border-top-color:#eef2f7;background:#f8fafc}.page-header-tabs.employee-query-page-heading .page-header-tabs__nav a{min-height:36px;padding:0 13px;border-color:transparent;border-radius:9px;color:#6a7b91;font-size:12.5px}.page-header-tabs.employee-query-page-heading .page-header-tabs__nav a:hover{border-color:#dbe7f5;background:#eef5ff;color:#245ea9}.page-header-tabs.employee-query-page-heading .page-header-tabs__nav a.active{border-color:#cfe0f7;background:#eaf2ff;box-shadow:none;color:#1e61c5;font-weight:650}@media(max-width:760px){.sidebar{width:64px;flex-basis:64px;padding:16px 8px 0}.page-header-tabs.employee-query-page-heading .page-header-tabs__nav{padding:8px 16px}}.sidebar,.sidebar nav{scrollbar-width:none;-ms-overflow-style:none}.sidebar::-webkit-scrollbar,.sidebar nav::-webkit-scrollbar{display:none;width:0;height:0}.conversation-export-workspace .export-tabs .n-button--primary-type,.conversation-export-workspace .export-filter-tabs .n-button--primary-type,.conversation-export-workspace .export-tabs .n-button--primary-type .n-button__content,.conversation-export-workspace .export-filter-tabs .n-button--primary-type .n-button__content{color:#2878f0!important}.conversation-export-workspace .export-action.n-button--primary-type,.conversation-export-workspace .export-action.n-button--primary-type .n-button__content{color:#64748b!important}.conversation-export-workspace .export-tabs .n-button,.conversation-export-workspace .export-filter-tabs .n-button{height:34px;min-height:34px;padding:0;border:0!important;border-radius:0;background:transparent!important;box-shadow:none!important;transform:none!important}.conversation-export-workspace .export-tabs .n-button:hover,.conversation-export-workspace .export-filter-tabs .n-button:hover{background:transparent!important;box-shadow:none!important;transform:none!important}